I don't usually make these types of reviews but my experience today gave me a reason. I’ve been a long time customer of uhaul, its always been what’s expected for a rental establishment. Some are above and beyond and some are less than. My complaint is the older woman at the front desk, you will know when you see her face. Absolutely rude and arrogant every time I’ve been to this store. “Did you fill the gas tank?!” Ive never been asked this. If its not full charge me! Of course i did. There was no other interaction with me except that obnoxious comment. The location is ideal for me, but i don't think i can give someone like that my business. Arrogant and rude , 100% judgmental. This site charges by the mile as well. Estimated cost was 130-140. Final cost over 200. Bringing back late would be an additional 20, not a big deal- beware of Hidden charges
GENAVIA H
Concord Rental
(U-Haul Neighborhood Dealer)
Services at this Location:
One-Way and In-Town® Rentals in Painesville, OH 44077
U-Haul has the largest selection of in-town and one-way trucks and trailers available in your area. U-Haul offers an easy moving process when you rent a truck or trailer, which include: cargo and enclosed trailers, utility trailers, car trailers and motorcycle trailers. Combine your moving efforts by renting a truck and a trailer from U-Haul today.
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- 4.5 Average Customer Rating
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Brian at Concord Rental couldn't have been more friendly and helpful with the transaction and hook-up of the trailer. He even went out of his way to help me find my trailer light adapter after I left it on the back of my truck.
GARY MI own a 2022 GMC pick up truck and when I went to pick this trailer up the plug for the lights was from 1980s. They told me that U-Haul doesn’t offer adapters and told me I needed to go to the hardware store that’s attached to their business And buy an adapter. After I told them that I’m just going to drop the trailer they proceeded to pull out a box full of different adapters. This was just after they told me they did not have any adapters for me to use. This really seem like a racket that they wanted me to go purchase something from a store they own to use on a trailer that’s obsolete to the vehicle. I’m driving. If this is the only bad review this place has received I will be really surprised.
JAMES TI reserved a trailer online, accepting the insurance but declining all other add-ons. When my husband went to the store to pick up the trailer he was told the blankets and furniture dolly came with it. They did not. We got charged an additional $20. When he returned the rental he spoke with someone saying we didn’t use those items and didn’t request them in the first place, they refunded only $10. It’s not about the money-super shady practices.
MARIA VNothing. Renting from Concord Rental was quick and easy. Keep up the good work.
RICHARD P