Veh, relatively new and in apparently good condition, broke down within two miles of Security Public Storage location (SPS). Called location for assistance and was rudely told to call 800gouhaul. Not being able to make a connection with 800gouhaul I call again called SPS and was they had nothing to do with vehicle breakdowns and to keep calling 800gouhaul. Finally reached 800gouhaul and waited more than 2 hours for roadside service response. Roadside service advise vehicle had no fuel. I was told there would be a $300 charge for the response since running out of gas is a driver issue not a uhaul concern. My mistake for not having checked the fuel gauge at time of rental, I had been told the tank was full and that if the veh was not returned with the gas tank full I would be charged a fee. Once veh was running, ran a short errand and was enroute to get gas and return veh when it again stopped running. Upon exiting veh the smell of gas was obvious . It was clear the veh had a fuel line break or loose connection. Again waited more than two hours for roadside assistance to respond. Fuel line issue was confirmed and vehicle was towed back to SPS. SPS was closed upon return, I had the vehicle for nine hours, more than seven of which was waiting for uhaul roadside assistance. The next morning I called SPS to ensure they understood the veh was towed back to their facility inoperative and with no fuel because the vehicle would not hold fuel. I was advised they were in process of billing for the vehicle having been returned with no fuel. I advised that perhaps they should call 800gouhaul to determine the status of their veh.
FRANCISCO P
Security Public Storage
(U-Haul Neighborhood Dealer)
Services at this Location:
One-Way and In-Town® Rentals in Palm Desert, CA 92211
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Customer Reviews
- 4.5 Average Customer Rating
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I need a truck at the last min. So I just walked in. It was so simple and easy and real fast. Quicker then going in a fast food place and getting food. The people that work here were very nice and answered all my questions. Dropping the truck off was just as fast. I would definitely rent trucks again here. Prices was better then what I thought it would be. Good job guys.
PARRIS CAshley made everything easy and was a pleasure to work with.
MARC SGive the clerk lessons in courtesy and let him know what a “custo” is.
PEGGY HThe AC stopped working for me. Temperature was 109 today. I would like some financial consideration for this. The lady at the location told me they do not do that, I’d have to call U-Haul. It’s terrible that the consumer has to track down someone who will accept responsibility for a sub par transaction.
David W