Pleasant service. Everything great.
JOHN B
Security Public Storage
(U-Haul Neighborhood Dealer)
Services at this Location:
One-Way and In-Town® Rentals in Palm Desert, CA 92211
U-Haul has the largest selection of in-town and one-way trucks and trailers available in your area. U-Haul offers an easy moving process when you rent a truck or trailer, which include: cargo and enclosed trailers, utility trailers, car trailers and motorcycle trailers. Combine your moving efforts by renting a truck and a trailer from U-Haul today.
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Customer Reviews
- 4.0 Average Customer Rating
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The employees on duty were very nice. I used the app to set my appointment. I needed to use the truck early Saturday morning, too early for the office to be open, so I rented the truck choosing the latest time slot on Friday. I rented a 27' truck since the 17' truck I needed wasn't available. I also requested a dolly, which, at the time of picking up the keys wasn't available either, so that was removed from my reservation. The staff was nice about letting me leave the truck on their property since I didn't need it until 7am Saturday. When I went to use the truck it struggled to start, which I thought was from it being a chilly morning. My intended use was only for about 20 miles round trip. I drove away about 7:20a and reached my destination at 7:40a, I was making a pick up of Girl Scout cookies, which took about 1:20min. Upon my return, I stopped off at a storage facility to unload. I turned the truck off. We took about 1:20min to unload 1000 cases of GS cookies. I tried to start the truck at 10:40a or so, the battery was dead. It only clicked a few times when I turned the key. I then called the office to report the truck wouldn't start. They said I needed to call 1 800 go Uhaul. So I called and began the Roadside process. The technician came from Yucca Valley which was 90 minutes away from my location. He arrived 10 minutes earlier which was great. The technician was super helpful and very nice. He got the battery charged and I was able to start it about 12:50p. Unfortunately I was late to work by 30 minutes because of this situation. When I returned the truck, again the staff was very nice, I told them that I didn't stop to refuel since I couldn't risk the truck not restarting. They said that that was ok. I honestly don't think the fuel gauge even moved, but as far as my inconvenience goes, they didn't offer any type of recompense.
KIMBERLY MThe gas level was on empty for the box truck I rented, I was instructed to go to a gas station and add gas. When I did so, gasoline poured out of the bottom of the tank, it had been tampered with. The agents on site did very little to remedy the situation. Terrible customer service.
ROSS H5x8 cargo trailer was perfect in every way.
William SThe attendant was helpful and professional at this location that I picked up. I was charged last minute and arbitrarily to serve uhaul’s needs rather than receiving good customer care from original pick up location, scheduling supervisor (absolutely horrible service) and the regional manager (worse than all the others with her attitude and service).
STANLEY A