U-Haul messed up my reservation. It was not this locations fault
ERIK G
KASL Printing And Graphics Inc
(U-Haul Neighborhood Dealer)
Services at this Location:
One-Way and In-Town® Rentals in Pasadena, CA 91104
U-Haul has the largest selection of in-town and one-way trucks and trailers available in your area. U-Haul offers an easy moving process when you rent a truck or trailer, which include: cargo and enclosed trailers, utility trailers, car trailers and motorcycle trailers. Combine your moving efforts by renting a truck and a trailer from U-Haul today.
Other U-Haul Services
Customer Reviews
- 4.0 Average Customer Rating
Let us know what you think.
Your valuable feedback will help us serve you better.
Worst experience of rental equipment in my life!!!!!!! The app sucks!!! There was no one to ask questions in person.. The equipment I rented was missing and again no one to get help from. App did not work and set us back an hour trying to figure out how to get into this facility. Absolutely terrible!!!!! The dolly was missing which I paid for and again no one to ask where it was. The app never sent codes to open gate. I was primary driver and I signed up a secondary driver. The app couldn't distinguish between me and the secondary driver causing confusion for us to get approved. There needs to be better communucation as once the first driver is approved then you can add a second driver. Again, worst rental experience ever!!!!! Then I had to go to another location to ask about missing dolly. I should be paid for my time lost! I feel bad for the phone customer service people as they must have to deal with tons of unhappy customers. They had to reset our app 3 times.
Trisha GAwesome ride!
MARC MI was called by uhaul (not someone at the dropoff location, KASL) on the day of the dropoff and told I needed to return to a different location farther away. I was told KASL was full and I may be turned away. I refused because KASL was on my contract and I could not easily get home from the alternate location. The person on the phone didn't seem to understand and tried to persuade me. I said no and returned to KASL as planned. There was only one other small truck in their lot so they obviously had plenty of room and the drop off was quick and easy and their staff was professional. So clearly Uhaul was trying to trick me into dropping off somewhere else to save time/money. I don't appreciate this and it's something I'll keep in mind in the future.
ANDREW FEverything is great 👍
LEONY M