The truck was clean, but The lock on the back of the truck got jammed. I had half a load locked in the truck and half a load on my back patio. I was really upset. It was Sunday and I couldn't get a hold of anyone at the rental location. They are closed on Sunday and Monday. Roadside assistance was great. They came to me at 3 in the morning. The lock opened right up with some WD-40.
Elizabeth A
Storagexperts at 730 6Th St
(U-Haul Neighborhood Dealer)
Services at this Location:
One-Way and In-Town® Rentals in Prescott, AZ 86301
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Customer Reviews
- 4.0 Average Customer Rating
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I’m a little late leaving this review, but I wanted to make sure it was shared. The customer service at this U‑Haul location was excellent. Janet helped us with our rental, and the entire checkout process was seamless. We had an issue with the lock we purchased, no fault of her own, and she was quick to offer us a lock of her own. We greatly appreciated everything she did for us. She made everything quick and easy. Thank you, Janet.
Brianna Jthe lot was open but there was no one there.
Randolph PDrop-off in Sunday was a nightmare! You were closed & required pictures that I took & didn't know how to send. Probably took us about 1 hr & not sure that closed.i called uhaul and even person on the phone had difficulty. I am a senior used to working with humans, not technology stuff. Please provide a direct help line for others like me!!! Thanks
Nancy KStorage facility that also rents u hauls. Not very familiar with the system but very friendly and helpful.
BRIAN S