The people at the location were very nice and helpful. The truck however smelled like an ashtray. About 200 miles into our journey I noticed a weird noise when we was driving through some road construction and decided to check all tires. Inside rear passenger tire was flat. Called the UHaul number and was very easy to deal with. However it took the roadside assistance person 2 hours to get to us and another 2 hours to fix the tire. I was told I could get 30 dollars per person for a meal. We never stopped for any meal and I see UHaul didnt even try to compensate me at all for my lost time waiting for THEIR truck to be fixed. Well I highly doubt I will ever use UHaul again and will advise others the same. Bad review just because of no curtesy to grant me any kind of compensation. Thanks UHaul!
william b
A Kut Above Detail Shop
(U-Haul Neighborhood Dealer)
Services at this Location:
One-Way and In-Town® Rentals in Pell City, AL 35128
U-Haul has the largest selection of in-town and one-way trucks and trailers available in your area. U-Haul offers an easy moving process when you rent a truck or trailer, which include: cargo and enclosed trailers, utility trailers, car trailers and motorcycle trailers. Combine your moving efforts by renting a truck and a trailer from U-Haul today.
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Customer Reviews
- 4.0 Average Customer Rating
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My experience with the company was great. The reception was excellent, friendly and professional.
JUANITA FMake sure your pick up locations are following company procedures
JAMYLAH JMy experience was great. The lady at the UHaul location was very pleasant and friendly. I had a newer truck, and the driving experience was better that past with the older trucks.
CORY OEasy to rent at A Kut Above, great people and in and out quickly.
MARK M