The app for self pick up was cumbersome and not user friendly. Customer service was helpful the second time I called, but the first time it was not. The call dropped after a long time of working on a solution, and I never got a call back. My number is associated with my account and available. It was extremely frustrating to be delayed 45 minutes due to the tedius nature of the process. I must have entered my ID into your system no less than four times. Terrible!
AL X
Marathon 184
(U-Haul Neighborhood Dealer)
Services at this Location:
One-Way and In-Town® Rentals in Pembroke Pines, FL 33029
U-Haul has the largest selection of in-town and one-way trucks and trailers available in your area. U-Haul offers an easy moving process when you rent a truck or trailer, which include: cargo and enclosed trailers, utility trailers, car trailers and motorcycle trailers. Combine your moving efforts by renting a truck and a trailer from U-Haul today.
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Customer Reviews
- 4.0 Average Customer Rating
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Have someone in the location to help and answer some Questions
Julio GCheck in was suffering .The explanation is not sufficient and also there should be an option for not using the app. Before the reservation I filled payment and all information and before picking up the truck it was the same.
Ahmet EThe first comment I got was "Why are you dropping it of here"? The clerk had no idea and had to call his boss. He then told me to just drop it off next to a truck in the lot. No assistance at all. No receipt. The worst U-haul experience that I've had.
John WFood left in truck. Huge sleeve of opened crackers. Drink cans. Worst location with speed bumps.
Thomas W