Not necessarily the pick up location that was the problem but the fact that we went to several U-Haul locations due to our reservation (made weeks in advance) having an issue with the rental being returned on time. Scheduled for 9 am and finally able to pick up the one single truck that was available at the Pace location after driving all over for an hour and a half. This meant the paid crew wasn’t able to load the rental for almost an hour. Very stressful when you’re on a timeline moving a disabled relative from FL to MO. Some type of credit would be most appreciated . We’ve rented U-Haul trucks locally many times without any issues .
LESLIE K
Custom Specialties RRR
(U-Haul Neighborhood Dealer)
Services at this Location:
One-Way and In-Town® Rentals in Pensacola, FL 32505
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- 3.5 Average Customer Rating
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I was supposed to get $100 discount. I have not received it yet.
HAL HThis was at an abandoned business and unless you looked hard it was hard to find lock box
TERA PThe place was closed. I called the number and the associate walked over. He was nice. I did not enter the building. There was an individual standing at the corner of the building.
THOMAS FRemind customer to view truck before leaving.
Mysia T