This was a nightmare. Waiting for UHaul to call me at 918.398.1891 to get a refund. They were supposed to call me yesterday to discuss.
Michael H
Stanleys Wrecker Service LLC
(U-Haul Neighborhood Dealer)
Services at this Location:
One-Way and In-Town® Rentals in Perry, OK 73077
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- 2.5 Average Customer Rating
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Please contact me: 580-231-1418 or ron_olson@emailcom Two weeks before our move, we reserved a 26 ft. truck. Estimate from Enid Oklahoma was $380. The day we had movers coming - just a few hours before pickup time, U-haul contacted us and said we only had a 15 foot truck available in Enid, but if we would drive our personal vehicle to Perry Oklahoma (35-40 miles one way) then we could get a 26' truck. It was to available at 1:00 p.m. in the other city. I asked if anything could be done to make up for the company's mistake -- they could only add 70 more miles and another day to make up for our lost time and mileage. WE didn't need either one. no discount, no rebate, nothing. We drove to Perry and arrived at 1:08 Nobody ever showed up at Stanley Wrecker. Finally, we had a regional manager talk me through getting the truck. It was nearly 3:00 by the time we rolled out of Perry - with a 35-40 mile drive. ALL THIS ON MOVING DAY. The truck leaked during the rain and ruined a couple of boxes of books and records. WE turned the truck in the next day at Concordia Kansas. The bill was $480 . I think we were charged the "bonus" extra day and extra mileage that we DID NOT NEED!
Ronald OHad to sit and wait for them to get the truck ready
Lori HThis is a drop off point only, be prepared to use the UHAUL app to do self drop off. No problems with the business we just had no interaction with them. I prefer to drop off at a location that can check you in personally.
MARILYN Ltakes too long to get reservation approved. first agent was not responding to my messages. finally last agent took care of me.
Loyd H