The van was not cleaned and contained bed bugs! The van also did not have the dollies requested in our order costing us over an hour of our reservation, as well as having to go to another U-haul location to get the dollies we needed.Miranda D.
Blue Jay Mini Mart
(U-Haul Neighborhood Dealer)
One-Way and In-Town® Rentals in Peterborough, ON K9H3S9
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- 3.0 Average Customer Rating
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This was the worst rental in my life. The guy lied and said there was a full tank of gas when there was only half a tank. I went a total of 25 km and when it came back with slightly less than the half tank , he said I used a half tank. I even sent in pics to show him. The floor had candy wrappers on it and the van was dusty and dirty. I plan on Shari t this all over social media as well so that other people don't get ripped off!!Kimberly G.
I had to different I beloved to be friendly part time staff helping me to the best of their trained knowledge/ capability. It took about 45 min both booking and returning my rental van from this location as they didn't know what they were doing, both had to call their Boss and speak in another language in front of me asking their boss how to process payments and booking / returns. The owner of this location also put a note on my broken down truck that was in the lot while I was renting his uhaul / giving him business, wrote a note stating I had to have my truck removed or it would be towed at my expense from the property while I was renting his van. Rented another truck from the main Water Street location that I love and get respect / 10/10 service from and will always continue to use in the future. Aside from this emergency breakdown. Regards. Please follow up with the Bluejay Mini Mart Locations owner / management.Mason L.
The truck was not ready. It was buried in two feet of snow. No snow brush to clean it off. Staff at pick up was rude and totally disinterested.Mark M.
The location is awkward to get in and out of as the driveway is just off a busy intersection. This made returning the vehicle/parking more difficult than it needed to be. The vehicle did not have an ice-scraper for the windshield, and the location did not have one to lend. If not for a helpful delivery driver, this would have been a serious delay in my ability to use the vehicle cutting into my rental time.CHRISTOPHER S.