The frustration - an old outdated truck. Miles per hour, poor air flow, air conditioning barely worked, phone jacks in cigarette lighters, no ramp, sharp wheel beds inside that scraped my furniture, fridge could not stand upright. Everything had to be done on line - not at the customer service desk with the human in front of me. It was expensive- no senior rates, no hourly discounts, quote was in miles!
RUTH G
Global Point Logistics Inc
(U-Haul Neighborhood Dealer)
Services at this Location:
One-Way and In-Town® Rentals in Peterborough, ON K9J1W1
U-Haul has the largest selection of in-town and one-way trucks and trailers available in your area. U-Haul offers an easy moving process when you rent a truck or trailer, which include: cargo and enclosed trailers, utility trailers, car trailers and motorcycle trailers. Combine your moving efforts by renting a truck and a trailer from U-Haul today.
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Customer Reviews
- 4.5 Average Customer Rating
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Excellent service. Very helpful, very friendly staff !
ANDREW HNothing every time was great
RONALD BStaff was helpful and pleasant.
JOHN PUpon arrival I was informed I had to return the truck with 1/4 tank to avoid additional fees. I tried to explain that I received the truck with 11 miles until empty and I was leaving it with 31 miles until empty (as a gesture of good will). Unfortunately the U-Haul representative tried to discredit my claim by insisting I would have picked the truck up with 1/4 tank as per the contract (which again is hidden in the app). She told me I had to pay the “gas fuel charge” and administration fee or go and fill the truck up. I then drove to the nearest gas station and put 30.00 in the truck. This brought the gas gauge up to nearly 1/4 a tank. I returned the truck and was told yet again that the fuel reading was inadequate. I once again tried to explain my situation and was told that there was nothing that could be done. I asked to speak to a manger and was told that wouldn’t be possible as the manager wasn’t in. I was then forced to pay the gas fee and administrative fee and then tax on top of that. The lack of transparency and inconvenience with this entire process have guaranteed I will never be using UHaul in the future.
Philip H