In a convenience store. The person on staff didn't know anything about Uhaul - had to call his manager to find out what to do. Was told just to leave the key with the clerk - no paperwork. Had to take a picture of the truck at the location and call the general 1-800 number for Uhaul as I was afraid to wouldn't register it as returned. Took us and hour and a half to deal with this before a 3 1/4 hour drive home. Only a small sticker on the door stated uHaul. Another local dealer was more helpful but couldn't take it back as it wasn't the reigstered return location. They were extremely helpful and advised me what to do.
Moving Truck Rental in Peterborough, ON at Akash Superstore
Moving to or from Peterborough, ON K9J6X5? Get FREE truck rental rate quotes at Akash Superstore.
Get FREE moving truck, pickup truck and cargo van rental quotes at Akash Superstore
Pickups Small jobs
Cargo vans Small jobs
10' truck Studio to
1 Bedroom Apt.
15' truck 1 Bedroom Home
to 2 Bedroom Apt.
17' truck Home up to 2 bedrooms
20' truck 2 Bedroom Home
to 3 Bedroom Apt.
26' truck 3 Bedroom Home
to 4 Bedroom Home
Simply click on each moving truck shown above to view individual truck specs including: safety features, towing capacity, fuel economy and of course, the available space-per-truck size. Each rental truck is individually priced to help save you money, time and energy on your move to or from Peterborough, ON.
Cargo vans and pickup truck rentals in Peterborough, ON
U-Haul cargo van rentals and pickup trucks in Peterborough, ON are perfect for home improvement projects, deliveries and other small loads. Rent cargo vans or pickups to save money on local moving or deliveries. Cargo van and pickup truck rentals are popular with local business, college students and smaller housing moves in Peterborough, ON K9J6X5. Our moving van rentals include air conditioning, rub rails to protect your belongings and come equipped with a hitch to tow a trailer rental.
- Interior rub rails in cargo vans
- Automatic transmission
- Air conditioning
- Gentle-Ride suspension
- Fuel-efficient V-8
- SRS/air bags
Drop your rates down .
This location was horrible... it took me 30 min to even get the store owner...even though I gave all my information online and on phone ...I was still made to hand write my address and credit card number on a piece of paper while the cashier spoke a.differwnt language on the phone reading my information... I then get a bill saying I returned the van at 630 pm when in fact rented it at 1230 and returned at 1330 on the nose.. therefore over charging me by 5 hours and upping my bill to over 75.00 for an hour and 14km ...disgusted and not happy ...
Person couldnt speak English well, didnt know how to use computer, he had to call his boss and complete transaction over the phone, which was difficult because language.
drop off location was a variety store. People spoke very little English. They did not check in my rental and I got a late notice email. Very poor location and I recommend a visit by a Manager to address the location.
Install more appropriate winter tires...
The store clerk did not know what he was doing with regards to your service, he did not access my online application properly, had to call for help, served many customers while I was waiting, did not know that the truck was in the front of the store and had us go to the back first, we had to let him know that it was in the front, when I asked about the moving blankets he said oh yah, and proceeded to count them out off of the floor in the back room, gross. This process took 40 minutes ay which point I was getting a bit irritated and the clerk told me that I needed to get more patience. After using your online service with ease, and after getting the confirmation call on Friday from a very pleasant representative of U haul, I was very, very disappointed with the pick up process at this location. Thank you very much for asking about my experience. I hope this feedback will help. I will more than likely use your service in the future but would much rather pickup at a proper U haul location.
I would suggest making sure you choose the right business' to represent your company. Someone who actually will take the time to know the process from start to finish and all the small touches. This man who owns Akash Superstore was very inefficient. And he overcharged us. So upset!
Hi put 1/4 tank more then I should have because it was not full when I picked up but only 3/8. For someone who isn't familiar with gas tank/litres etc, was hard to gage gas. They still charged me $10 for extra km not factoring in the extra gas. Would have been nice if they just called even!
I rented the truck for one way from Fenelon Falls and ended up with a 2 way truck which costed me more money for gas and extra driving time which made my move even more inconvenient that I was not impressed with at all and I have used Uhaul many times but after this ....not a returning customer
Actually have this guy retrained in your computer software. And stop telling people "put anything down" In the driver information section. Very shitty customer service attitude.
The location was changed from our original booking. We have booked in Peterborough in the past from the Uhaul depot and service was excellent. When we picked up the Uhaul truck from the above location it was a very slow process. It took close to 40 minutes to complete the paperwork. The store owner rang in customers who came in to the store in between our rental (which was extremely annoying as we had to wait). He did not show us the operation of the vehicle. We only wanted the rental for 1 day but we noticed that we were charged for 2 day rental.
i went to location on my contract, called first. unable to understand the person that answered. manager was away but he did say that i could drop the truck. i asked him to verify that i had completed the contract by doing a circle check (i had to tell him what to look for), take the mileage(he looked at me like a deer in the headlights so i explained, make sure i had swept the interior (he did not know how to open the rear door), check the fuel (again i had to show him). i explained that i did not want to pay anymore charges on the rental (again he did not understand). all this time, i had a very hard time understanding what he was attempting to say. to be polite, he was not Canadian. being very nervous about the whole situation, i called the Toronto office, spoke to Omar, told him that i was very nervous in dropping the truck at this location. prior to speaking to Omar, a message came on that the call was being recorded and was assured by Omar that everything would be taken care of and no more charges would be assessed against me..
my bill is twice as much as last time I rented I will never use U hail again
Went to drop off at Peterborough location. Was wrong location they made me and my wife drove across town to drop off at a small store... wasn't too happy that I'm delivering your truck to your contractors
Awful experience. The store hours are a joke. Had a pickup at 9, the owner showed up at 9:40, store was supposed to be opened at 7 am! The owner ensured me that the truck was in good condition, but the truck was dirty. That resulted in more headache. Additionally I did not get the pass number for the drop off location. If you can, don't go to that location!!!
Keep your damned word to your customer. Have reps that actually know what the hell there doing behind the counter. I waited 2 hours for a rep to do my contract and even still i had to contact uhaul customer service and be put through to trafficking for them to talk the rep through how to do my contract. I had to do my own inspection of fuel and millage of which both were not accurate. U had to ask the rep to correct the paper work. I had to argue to give a cash deposit instead of a credit card. Then i get to the oshawa location of which 3 weeks prior i had set up a storage locker reservation with the branch manager vicky. To arrive there today to be told they dont have my reservation for my 5*10 storage locker. So i was put in a huge locker until they can get in fixed monday. So now i have to come back and move my things again. And then to top it off i returned the truck to be told the paperwork i had from peterborough did not show my 100 dollar deposit. And that the oshawa store would not be giving me back my 100 cash. I have to wait 3-5 business days for it to be returned to my visa debit card. I was so angry i called customer service and as soon as i mentioned a lawyer she disconnected the call. I have rented from uhaul many many times and i have never in my life had a more frustrating and stressful encouter with any company i have ever worked with
Had a lot of trouble understanding the man. He wasn't the most personable person I've dealt with. However, the van was in excellent condition and easy to use.
had to wait for someone to come to get the keys.
Be very clear about what is owed and give bill immediately. We had to call several times and got nowhere. The guy didn't even take the drivers license who moved our stuff. Our experiences with uhaul get worse and worse. Never again will we use your services.
One guy behind the counter at the gas bar had to serve all gas bar customers (busy!) and he was also responsible for our U-Haul pickup, a Mini Mover, which was further complicated because he did not know how to unlatch the coupler from the trailer that it was hooked up to. Nuts!!!!! Nice guy; felt bad for him. U-Haul needs to train their outlet contract personnel MUCH better. We'd have been in trouble had he not been able to let us take the other Mini Mover which, thankfully, was on the lot.
This location is a convenience store. I had to wait a full hour to get my truck due to problems that the proprietor was having with the uhaul website. I had pre-registered online previously, and so expected to have everything read & waiting for me. This wait was completely unacceptable in mya opinion. The store proprietor did not inspire confidence in me, although he blamed the website for the problems. Evenually, at my urging, he called for support & was walked through the process. Needless to say, this wait did not start off my moving day very smoothly.
This location should lose its Uhaul license or franchise. The service was terrible, and there is another seemingly larger, more professional location less than half a mile away. Incidentally, that's the location we chose when we reserved online, but we were assigned to this terrible location instead for some reason. The person behind the counter took upwards of 25 minutes to check us in, using a ratty old laptop. At one point he plugged an equally ratty looking USB card reader in and swiped my credit card. This hardly made me feel confident my personal information was secure. Oh and I'd done the online "express check-in" - but he seemed to have to manually enter all our information again. Once the truck was ready, the man informed us that it was covered in snow, and that he didn't think there was a snow brush in the truck (there wasn't). Fortunately we had one in our car, otherwise I'm not sure what we would have done. Also, the moving blankets and dolly we'd ordered (and which the confirmation email said were guaranteed to be ready for pickup) - weren't there. The man said he didn't have any to give us. When I asked him to remove those items from our invoice, he said he didn't know how, and instead refunded me the amount in cash from the till. Terrible experience - avoid this location!
Since we had issues with cc had to pay 100$ deposit with debit card. Since it took over 1.5hrs to complete this transaction with was already secured over the Internet and in a rush we left the dealer only to find out on returning the truck that the paper work stated that deposit was paid then returned at the same time. I feel this dealer intentionally ripped me off at Christmas. Not impressed at all!
Dealing with representative at Akash was very frustrating. Upon drop off the attendant was not able to provide me with a bill and did not inspect the truck at all. Also did not confirm actual miles driven. The issue was rectified the next day but all employees need to be able to deal with the uhaul systems if they are working there.