I ordered the uhaul 26 foot truck 2 weeks in advance. For a small move in new hamburg they told me the closest location was Stratford. I was irritated due to the fact that I would have to pay the mileage from Stratford to new Hamburg. Just to do the move. And also pay the mileage from new hamburg back to stratford, to return the truck i booked the truck for 6 a m mobile pickup before the hotel opened upon arrival the day of my move. 6 o'clock in the morning, I arrived at the motel, and my truck was not set up for mobile pickup. The lady told me on the phone that I could wait until 10 o'clock for the place to open. I said I was not waiting. I have a reservation. I need a truck. She relocated me to go back to new Hamburg and travel 10 minutes from new Hamburg towards Kitchener to a Petersburg location, where a truck would be set up there for mobile pickup. Question is, why couldn't I have gotten that truck in the first place after being told that the trucks from that location were all leaving out of province during the time frame of my move so long story short at 6 AM. They wasted my time in gas. I'm going to Stratford to pick up AU. Haul, which was not available regardless of a reservation. Just to send me back to my location and send me 10 minutes towards Kitchener. Overall was not pleased. Made my move alot more stressful then it already was And very unhappy about how this service took place this location doesnt reflect my review im very upset with uhaul company NOT THIS LOCATION
DONNIE H
R&D Moving and Storage Supplies
(U-Haul Neighborhood Dealer)
Services at this Location:
One-Way and In-Town® Rentals in Petersburg, ON N0B2H0
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Customer Reviews
- 4.5 Average Customer Rating
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Ver friendly staff. I had a very good experience with this location.
DEAN DI used the mobile app to check in. I usually don't have a big problem with this, but the internet at Petersburg, right at the post, is not strong so I have to walk around in the parking lot to keep my connection going. I also had trouble getting the lock to open. The flip switch is a little small and difficult to move. It took several tries with moving the word code a little up or down, since the mark on the sides was not the correct spot - the word needed to be under the mark. I worry for the working of the lock on a cold, wintery day.... Otherwise, I love the location. I live in New Dundee, had my pick up just outside of Petersburg, delivered to Baden - perfect spot to minimize my costs.
Dianne RStaff were incredibly kind and helpful
Chance PMy only complaint is that there was only 1 small parking space left to return the truck to and as it was a 26’ truck, I was unable to park it back in that space and had to leave it up against a garage door potentially blocking other cars. Aside from that, the service was amazing and I would absolutely rent from that location again!
MEGAN B