I rented a 26 foot truck online to pick up and return at this facility. I rented it from 10:00 AM for 8 hours. I intended to drop the truck off by 6:00PM. Nowhere did it say I was unable to drop off the truck after hours. Your system allowed me to rent the truck with this criteria stated. I checked out the truck with my phone at 11:00 AM and intended to spend the day moving my property from one storage unit to another. I had to pick up the keys inside the store. When I did the employee told me they did not accept after hours returns at that location because they didn’t want the trucks to get stolen. The store closed at 3:30PM. I only had my wife and daughter to help me move. We had a full load for the truck. We had to rush and I barely made it back to the store at 3:35PM. Luckily they were still there and I was able to drop the truck off. Very unprofessional. If the store doesn’t allow after hours returns we shouldn’t be able to schedule a return there after hours. BTW I would have left that truck in front of that store whether they wanted to accept it or not.
Robert M
Phelan Propane
(U-Haul Neighborhood Dealer)
Services at this Location:
One-Way and In-Town® Rentals in Phelan, CA 92371
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Customer Reviews
- 5.0 Average Customer Rating
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Drop off was fast and e mail with closing contract was sent to me in minutes great job
MOHAMMAD YNothing.. Great Service!! Great Equipment!!
ROBERT NI was told the day before I picked up my tow dolly that this was the only location in the high desert that had a car dolly. I had to drive an hour out my way to get the dolly. While driving to the location that I was picking a vehicle up from I seen two locations off of Bear Valley Road within a half mile of each other one (the original location I was supposed to pick up from) had a tow dolly and a second location just past it had 3 and was en route to where I was going and the reason why I chose those locations.
THOMAS WMiguel was so helpful and cheerful.
MARY P