The truck needed maintenance. When beginning to drive it seemed I had a flat tire but not the case. I am sure it needs to be aligned or diagnostic check. I had reserved the truck from the Columbus store weeks in advance. I was called on Friday around 5 pm and told I needed to pick up the truck somewhere else because another customer extended their rental. I was told I would get a 10 mile credit ho front. Did not happen.susan G.
Moving Truck Rental in Phenix City, AL at Faith Storage
(U-Haul Neighborhood Dealer)
Phenix City, AL 36867
Services at this Location:
- Mon: Closed
- Tue: 3 pm - 6 pm
- Wed-Fri: 12 pm - 5:30 pm
- Sat: 10 am - 2 pm
- Sun: Closed
- 24 hour customer return
One-Way and In-Town Local Rentals in Phenix City, AL 36867
U-Haul has the largest selection of in-town and one-way trucks and trailers available in your area. U-Haul offers an easy moving process when you rent a truck or trailer, which include: cargo and enclosed trailers, utility trailers, car trailers and motorcycle trailers. Combine your moving efforts by renting a truck and a trailer from U-Haul today.
Additional Services at this Location
- 2.0 Average Customer Rating
Let us know what you think.
Your valuable feedback will help us serve you better.
No one there with the timeframe the day hadFRED S.
The app/pick up process was very difficult and took about an hour. It kept telling me my reservation was expired even though it was within the time frame I had reserved it for. I was then on hold with customer service for about 20 minutes and they were not able to help and had to transfer to another department which had me on hold again for another 20 minutes. It was very frustrating in the moment. Once we got the truck everything was great. It was very clean and easy to drive and load. The return process was smootherRebecca W.
Had trouble validating account online. Was told by online rep that I needed to see someone in person. There was no one at there. Don't schedule their pickup in a different city and time zone than they request, especially when they have hired moving help they uhaul.Connor C.
The app was not easy to use I had to call the office for help. They resolved my problem.Syndella T.
Nothing everything was perfect and uniqueORLANDO F.
Alicia Maiden was very helpful I needed help I unloading my truck she made a phone call and there was help. I went on the web site to get helpers and they are all third party no phone numbers just emails I need help.Annette P.
Pay attention to pick up and drop off timesJose G.
Continue as is I had no complaintsCYNTHIA L.
We were suppose to be at Terrys Grocery then they changed it which was fine. Then we were told that we must must not be late or they would give it away. Had to wait on them to come and open up for a while.Teri D.
Everyone there was pleasant it was a really easy and quick process to rent the truck.Richard A.
Not charge so much for hr rates have like a 4hr flat rateAmos T.
WELL I DON'T THINK YOU GUYS NEED TO IMPROVE ANYTHING THE CUSTOMER SERVICE WAS GREAT THE LADY HANDLING ME WAS TRAINING AND HAVING A HARD TIME WITH THE COMPUTER SYSTEM BUT SHE APOLOGIZED MULTIPLE TIMES EVEN THOUGH IT CLEARLY WASN'T HER FAULT ..... I LET HER KNOW THAT IT WAS COOL & TO TAKE HER TIME.... I RATHER IT TAKE A LONG TIME AND EVERYTHING BE RIGHT THAN FOR IT TO BE FAST SERVICE WITH A LOT OF MISTAKES.... THEY ALSO RENTED ME A TRUCK AT AROUND 4:45PM EVEN THOUGH THEY HAD A RESERVATION AT 10AM..... I ENSURED THEM I WOULD HAVE IT BACK ON TIME && BROUGHT IT BACK THAT SAME NIGHT..... I WORK IN CUSTOMER SERVICE SO I EXPECT A LOT && THEY GAVE ME WHAT I WAS LOOKING FOR PLUS MORE.... THANKS YOU GUYS.... I WILL RECOMMEND THEM TO ANY && EVERYBODYLatoya S.
Great customer serviceRon B.
Internet said price of 50$ ended up paying 101$ for an small truck and only went 10 milesSamuel P.
Everything was great. Wonderful customer service and very friendly! !! I will recommend this location to a friend and /or family member. ...Angela L.
Send email to customers explaining what they charge they card for. My card was charged twice and I don't know why.Damian S.
I would definitely recommend this location! The staff was very friendly and helpful!andi R.
I returned the equipment early (after hours) and the company just returned it with an incorrect date. I am due a credit on my account and the drop off representative will not change the date because they were closed at the time. I contacted U-Haul customer service and it is noted on the contract the date and time I returned the equipment. This has been a horrific event dealing with this issue.eric W.
Reserving the trailer was easy. When I went to pick it up, however, things got difficult. Someone's nephew was running the place. He was about 20 and really had no idea what he was doing. He was, however, very nice. He messed up the transaction and had to redo it. He was not very knowledgeable about how to hook up the trailer.William J.
The service was great!Cynthia E.
We did a holiday drop off. Location was closed. But drop was easyDarlene J.
Become better organized and prepared to process customer rental actions. Assist with loading dollies, blankets, etc.. in the truck rather than just piling it up inside the entrance, and have all of the equipment that was requested in the online reservation. This was the worst Uhaul rental experience I have had in our last 3 moves. Was seriously considering Penske prior to this move, and after this experience was really wishing I had gone with the Penske truck.Travis G.
Make sure u give better explanation and correct information far as rates.. We had uhaul from 3 until 7 am net morning.. Rental fees was 39.95...why u charge my dad 180.00..and employee argue that this is correct.. Spike with Lisa from uhaul she looked at invoice say u can loom and see IRS not right and type info to a manager.. I been waiting all day for a manager and haven't heard back from them yet.. I wouldn't recommend this to anyone... Service is horriblephillip P.
Communication and customer serviceSherika L.