I dropped off the key at 5:42pm on Sun Aug 3, 2025. That U-haul agent, who also runs a furniture shop, did not check me in until Mon Aug 4, 2025 at 10:07am. This allowed him to charge me for another day for $65.60. Luckily, I did call on Sun Aug 3 to speak with an U-Haul agent and I insisted that the agent document my return of the key at 5:42pm on Sun Aug 3. I find the behavior of the drop off shop’s operator unethical if not outright dishonest because he tried to charge me an extra day for $65.60. I had to call to request for the refund of the $65.60. I don’t appreciate the extra trouble imposed on me at all. I also think U-Haul should not hire such dishonest furniture shop operator as your drop-off agent.
CHEE k
Dream Linen and Beyond
(U-Haul Neighborhood Dealer)
Services at this Location:
One-Way and In-Town® Rentals in Philadelphia, PA 19122
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Customer Reviews
- 2.5 Average Customer Rating
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Absolutely smooth transaction from beginning to end! Would definitely hire a truck from them again!
Colleen DI already recommended this location to several neighbors. The van was in great shape & the folks at the location friendly & easy to communicate with.
Lindsay DMy pick up location was changed because there was no dolly at the initial site. Ended up not getting it eventually. The truck itself was too old with the worst thing being no air conditioning during the whole ride. Truck made weird noises too. Not fit for a rental at all
Dhrumil PLack of communication
Hollyann R