This was a terrible experience. I have used U-Haul a handful of times before with no complaints. This time, I first arrived at the location that I made the reservation for and the clerk told me they didn't have my vehicle there and I had to drive 10 minutes to a different location. When I arrived to the second location, the clerk was having a personal phone conversation and screaming the entire time he was "helping" me. When I arrived at the vehicle, it was filled with trash and bags of clothes that were not mine. There were no other vehicles for me to use. When I returned the vehicle, the same clerk was once again on personal phone calls and couldn't be bothered with me as a customer and didn't allow me the opportunity to share my experience. I will never use this location and frankly feel that I deserve a discount from the poor service quality.
arianna w
Dream Linen and Beyond
(U-Haul Neighborhood Dealer)
Services at this Location:
One-Way and In-Town® Rentals in Philadelphia, PA 19122
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Customer Reviews
- 2.5 Average Customer Rating
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Poor customer service and the vehicle was filthy. The agent at this location was very disrespectful, aggressive and irate. He even went as far as adding extra charges and days onto the bill that I did not authorize. This location is a poor representation of the company and I don’t even know how they still have a contract with uhaul.
wynter MThe van we rented was filthy and full of garbage behind the seats. The driver side mirror was cracked making it hard to see. The back was also messy with blankets strewn about and garbage. The laughable part is there’s apparently a $25 cleaning fee attached to the rental. Clearly that money just gets pocketed without actually cleaning. I already put in a complaint that I won’t be paying that.
JENNIFER HGive me my rental equipment such as the hand truck and furniture pads that I paid for and was in my order when I requested for them
Damir CThe person was on the phone most of the time on a personal call. After he got off the phone he was reading mail as if my business was not important.
JOHN F