Store was closed when I arrived which required me to complete the hook up on my own. Fortunately I knew the procedure, else things could have been disastrous.
Daniel A
Elite Staffing Services LLC
(U-Haul Neighborhood Dealer)
Services at this Location:
One-Way and In-Town® Rentals in Phoenix, AZ 85014
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Customer Reviews
- 3.5 Average Customer Rating
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By far, the worst customer service and U-Haul rental I have ever had. The staff member and manager were both extremely rude; at one point, the manager used profanity when I tried asking why I was being charged more than my reservation confirmation stated: "Do you want me to f***ing Zelle you $25 dollars. Do you want the trailer or not?" (referring to the price difference, which was actually much more). I could go into greater detail, but bottom line is that they cancelled my online reservation, manually re-reserved the same trailer I had, and charged me more money. Even though I had the ability to reserve online (again) for the original, less expensive rate, they told me they wouldn't wouldn't let me leave the lot with the trailer if I rebooked online—forcing me to pay the higher rate or "go somewhere else". When trying to justify the higher rate, they told me I booked the drop-off location in a completely different state in the opposite direction—pretty sure I know where I'm coming from and where I'm going. Further, when I originally booked online, I scheduled the drop-off location in my home town (again, I know where I'm going). When they rebooked me, they scheduled the drop-off location for an unincorporated town that no one has ever heard of, located over 4 hours away. Perhaps this would have been fine if I didn't have to go through SIX customer service agents that didn't want to deal with it or waive the "wrong drop-off location fee" to rectify things and enable me to get rid of the trailer. Texas dispatch said it was an Arizona issue, Arizona said it was a Texas issue— back and forth multiple times. Thankfully, the SIXTH agent I spoke to was actually nice and willing to help. Bottom line, avoid this location unless you like doing business with A$$HOLES. *Note that this was a licensed dealer, not an actual U-Haul location.
Brice HNo one was there
Chad PThe location is too dark at night when dropping off equipment
JESUS ADidn’t understand the online pickup location. Once we got that figured out, everything was fine.
Mark K