Horrible experience, there is likely not any way to fix how bad it was, took almost 1.5 hours to pick up my truck and it was a 45 minute drive from my desired location, couldn’t get the move synced to the app… the movers that I hired through U-Haul broke thousands of dollars of items, the drop off was many miles away from desired location and guys were pretty rude. The likelihood I use U-Haul is slim to none unless y’all find a way to compensate me for my time and energy, as well as repair or compensate me for my broke furniture
JASON W
Kwik Corner 3001
(U-Haul Neighborhood Dealer)
Services at this Location:
One-Way and In-Town® Rentals in Phoenix, AZ 85034
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Customer Reviews
- 2.5 Average Customer Rating
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Myisha CTruck was dirty inside and out. Cracker wrappers on the floor, dirt, bottles under seat. Could not see out of the front or side windows because they were so dirty. The staff was clueless.
Kevin BThe location near the resort we were staying at was changed at the last minute. After speaking to someone at UHaul we were told yes... we could go the day before and get checked in to pick up the truck first thing in the morning. We had movers scheduled to load the UHaul the next morning for the 2300 mile trip. When we went to the new location it was a lot further away and at a convenience store. I will say UHaul did discount us $100 for the inconvenience. We went into the store , the young lady did not know english very well, all she said was no - do everything online. This move had time restraints and this stressed me out even more. I called Uhaul back they said you can do everything online and tomorrow morning we will give you a code to get the keys, I said we need a 7 am pickup. That was not the case. The Employee who delivered the truck got contacted that we were there and waiting he said no one told him that we wanted to pick it up early, we had informed everyone we were in contact with at UHaul that we needed to pick it up as early as possible. The employee delivered the keys to us at the truck - he was very professional and helped me through the app on my phone - Thank Goodness for him. It seemed like there was a communication breakdown .
Suzanne CThe location itself was helpful when I picked up the rental but the man working when I first attempted to stop off the rental was not helpful at all. My phone was dead and the outlet he provided for me was probably ten feet above the ground ands I could not reach it. I had to leave the location to charge my phone and then return. The mileage should not have been over 30 miles at the most. The app would not provide any opportunity to provide pictures of the vehicle at drop off and I had to talk to three customer representatives to return the rental. The next day, it still had not processed as returned and I had to speak with yet another customer representative.
Amber R