It was great customer service at this location the truck was clean and drove well overall. Although I suspect the transmission is going to need some servicing because there were times when the engine was racing way too high before shifting gears
JAMES B
Bell Road Shell Carwash
(U-Haul Neighborhood Dealer)
Services at this Location:
One-Way and In-Town® Rentals in Phoenix, AZ 85023
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Customer Reviews
- 3.5 Average Customer Rating
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The truck is in dire need of maintenance, the rear shocks are worn out and the alignment is very bad. The worst part though was being charged over double the cost of the rental for an errant fuel charge. I drove the truck 8 miles and they tried to claim I owed 9 gallons of fuel because the fuel level was lower than when I picked it up. I did put fuel in after my rental in accordance with the amount I used for the small number of miles I drive. Fortunately customer service rectified the situation but only because I had pictures for proof showing the mileage and gauge within time stamp. However it seems predatory to not verify the mileage and assess a fuel charge for such a short total trip. If I didn’t have pictures for proof I can only imagine what would have happened. I feel that the representatives at this location are not trustworthy based on the vehicle condition and my overall experience.
MATTHEW KThis location for pick up and drop off the employee of the gas station was very helpful and kind (as someone who has never used Uhaul before) it was quick and painless. I confirmed on the app and called support to confirm the order and everything was set.
VICTORIA Sbetter signage with where to park and put trailers
Michael LThey switch my location the day before I booked then when I asked over the phone if my price would change they said no it would I go to pick up the truck and it was over 50$ above the price. The customer service was not friendly and I had an overall bad experience
CHARNAE A