This location itself was fine but the U-Haul company let us down. We had a medical emergency at the start of moving day, called the local U-Haul customer number and explained the situation. We asked for a free hour extension on our rental because we may not get it back in time due to one of us being in the emergency room for, again, a medical emergency. The representative on the phone was less than sympathetic and offered only to extend the rental time to 24 hours at the usual rate. This was already a highly stressful day without having to deal with this. This experience has left a sour taste in everyone’s mouth and we may not use U-Haul again.
Jessica S
Greenfield Convenience Store
(U-Haul Neighborhood Dealer)
Services at this Location:
One-Way and In-Town® Rentals in Pittsburgh, PA 15217
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Customer Reviews
- 4.0 Average Customer Rating
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The storefront is very inconspicuous. The drop off location behind the store is something the counter person has to direct you to, not easy for truck return. Thankfully, my husband is a tractor trailer driver, so it was doable.
SHELLEY BThe AC was not working and so I was not able to move my stuff. Horrible experience with u haul.
Tushaar SVery friendly and helpful rental staff. The truck was mechanically in good shape, just poorly maintained trim and cab. Worth what I paid for it.
John EIt was easy to find but it instructed us to park in the parking lot for this location of which is not easy to locate in the dark. We parked on the street directly in front of the site where the drop box is located which is well lit.
Lindsay D