The lot was large and they had a good variety of Uhaul options. Area was organized and plenty of room to maneuver around. The woman that helped me was friendly and helpful, though a bit distractible. I went to back my car up and she hooked me up. While I was doing the check on my phone she went to take care of something. The trailer was all marked up inside (though likely nothing that cane be done about that- part of it being a trailer), but there was something spilled down the side wall. Figured I'd wipe it before I dropped it off. The (likely) daughter came to put stickers on damage that already existed. After that I couldn't find the owner/worker anywhere to finish paperwork. When I eventually found her she reported we were done and there was nothing for me to sign. Unfortunately I wasted time waiting for her. I hadn't choosen a drop of destination so figured I'd do that when I got in town. I received a text however with an address so I returned it to that very sketchy location. I'm guessing we weren't actually done with paperwork. When I wiped down the dirty spot on the wall it turned out a number of the walls were dirty and the trailer probably would have benefited from a spray off/clean. As I was un-laoding I found though not easily seen, the floor needed a sweep and the bottom of my bags and boxes were now dirty. Would be nice if the standard was to wipe down walls and sweep floor whether or not it looked dirty when someone returned a trailer or truck.Laura R.
(U-Haul Neighborhood Dealer)
Pocomoke City, MD 21851
(Near Rt 13 & Rt 113 Split)
- Mon–Fri10 am–4:30 pm
- 24 hour customer return
Services at this Location:
One-Way and In-Town® Rentals in Pocomoke City, MD 21851
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- 4.0 Average Customer Rating
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This location gave me the wrong auto hauler and then tried to charge me for it. I drove over 5 hours from where I live to pick up a truck and bring it back to my location and it was a complete wasted day. And what's even worse is that they would not even return my calls when I tried calling them to resolve this matter.Dorian J.
Funny how you can't leave comments concerning U-haul corporate. My complaint is that if you make your reservation online you can't make any changes, especially to the drop off location. My closest option online for dropoff was a location 15 miles away. When I arrived at my destination there was a U-Haul 1 mile away. I called and they said they had availability for drop off but I had to talk to the reservation line to make the change. I called and was told the change would cost me double the original cost!! From $450 to almost $900. Really!! Come on U-Haul, you can't be serious, Needless to say I made the longer dropoff trip to save the $450, but U-Haul has lost a customer and my recommendation to others. If you choose U-Haul and use their online reservation system, beware.Robert S.
Friendly & helpful folks. Got me checked in quickly after the UHaul app/ website COULD NOT seem to get me checked in the previous evening.Don L.
The lady I spoke to was very nice. Wonderful personality. Highly recommend Henslers Towing in pocomoke city for anyone's uhaul needs.Wayne S.