Great customer service! The inside of the truck was sticky and dirty. The back of the truck had mud tracks, so I had to clean it out before I could place customers' belongings in it, and I couldn't charge for time spent cleaning the U-Haul. Just for customer service alone, I did not complain since they were so friendly early in the morning.
Brandi S
County Market 329
(U-Haul Neighborhood Dealer)
Services at this Location:
One-Way and In-Town® Rentals in Pontiac, IL 61764
U-Haul has the largest selection of in-town and one-way trucks and trailers available in your area. U-Haul offers an easy moving process when you rent a truck or trailer, which include: cargo and enclosed trailers, utility trailers, car trailers and motorcycle trailers. Combine your moving efforts by renting a truck and a trailer from U-Haul today.
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Customer Reviews
- 4.0 Average Customer Rating
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I ordered furniture pads and a dolly and they weren't with the uhaul. I was disappointed.
Brandi SOn rental trucks the fuel tanks should be full not 1/5th full. We had to put gas in it just to use it. We would have preferred to put gas in it once we were done using it.
Vickey HCounty Market customer service staff handling the U-Haul rentals was courteous and the rental process was quick. Directed us to the trailer and assisted with hook-up.
Thomas JThe equipment was so filthy, dust and grime and smells like sweat. Looked like no one cleaned it for a year. Spoke to the staff at the location upon delivery about it and they looked into it right away and confirmed. And the issue was resolved. I am bothered that I had to tell them anyway.
GUSTAVO M