Worst experience I've ever had will not be using u haul again. Arrived at equipment pickup location. Went through the whole process with ID and payment. Went to truck unlocked pad lock on back to find no ignition key and no furniture dolly. Called the number to get assistance 4 times and each time was hung up on. After an hour sitting by the truck come to find out the place forgot to leave the keys in truck. Had to go to another location for truck and dolly. Had to go through the whole process again 45 min later finally got a truck. An hour and 45 min ruined my schedule. Then i was supposed to transport a 4×8 trailer for uhaul and was told i had to buy insurance in order to do them a favor. Was a terrible experience. Will not use again.
WILLIAM D
Thrifty Storage LLC
(U-Haul Neighborhood Dealer)
Services at this Location:
One-Way and In-Town® Rentals in Port Charlotte, FL 33953
U-Haul has the largest selection of in-town and one-way trucks and trailers available in your area. U-Haul offers an easy moving process when you rent a truck or trailer, which include: cargo and enclosed trailers, utility trailers, car trailers and motorcycle trailers. Combine your moving efforts by renting a truck and a trailer from U-Haul today.
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Customer Reviews
- 4.0 Average Customer Rating
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Annmarie was polite and quickly got me set up with my rental, Thank you.
ORLANDO HI did not like that Uhual changed my reservation from close to my house to over twenty minutes away last minute. I also did not get the 9’ foot cargo van I requested instead got a regular van. I needed the height of the other vehicle and was not told it was going to be different until I arrived. As far as the staff for this location they were helpful and the vehicle was clean other than a small odor.
MADISON HGreat location girls are always very friendly and fast highly recommend 10/10
JOHN PThe customer service at this location was appalling. It was a complete shock to have someone intentionally take the keys from us as we were returning the vehicle, only to then charge us an “after-hours” drop fee. We were perfectly on time and ready to complete a mobile return, but the woman at the location insisted that we hand her the keys instead. When I spoke with her over the phone, she repeatedly talked over me and raised her voice, making it impossible to get a word in. I refused to tolerate such an unprofessional and disrespectful interaction, so I had to take an alternative route and contact U-Haul’s customer service hotline directly. Truly a horrible experience at this location.
Chris J