Excellent customer service
Felix B
Arrowwood Mini Storage
(U-Haul Neighborhood Dealer)
Services at this Location:
One-Way and In-Town® Rentals in Port Orchard, WA 98366
U-Haul has the largest selection of in-town and one-way trucks and trailers available in your area. U-Haul offers an easy moving process when you rent a truck or trailer, which include: cargo and enclosed trailers, utility trailers, car trailers and motorcycle trailers. Combine your moving efforts by renting a truck and a trailer from U-Haul today.
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Customer Reviews
- 3.5 Average Customer Rating
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Get a new employee. I still have a stomach ache from her attitude.
Theresa ALocation was awesome although why do I need to give ID and Credit card when I reserve, ID again online, and then AGAIN when I pickup vehicle? Very, very disappointing.
BRUCE OI'm a regular at the other locations and this was the only one that I have never been to and it was the only one that had an available truck. When I arrived I came in good spirits. First the door was a sliding glass on both sides so I did not know where to go she would not tell me which way to come so I had to guess and then she looked at me crazy and did not even welcome me in so I asked her how she was doing. She kept looking at me with a look like I do not want to help you. They had no terminal to slide the card. I think she was offended that the other places had a card terminal kiosk and she didn't. Every time I talked she looked either annoyed or acting like she doesn't understand me. I had to give her grace because of her age, but I do not want this to be an excuse for the bad mouthing. She did not want us to drop it off at the other location so I had to drive all the way back to her and she was 30-45 minutes depending on traffic. She also has this demeanor was unpleasant like your kind don't belong here kind of vibe. She took so long that my husband had to smooth out the tension in the air with his presence. I will definitely make sure I do not return here. I do not have to be somewhere where I'm not welcome and I hope she has a good rest of her life!!
Michelle CThe trailer was about 10 years old and has been maintained and in excellent condition. The U-Haul representative was knowledgeable and double checked the hitch setup was correct and verified that the brake and turn signals were fully functional when hooked up.
Jimmie M