This is the second time renting a car hauler (different location) and the second time it wasn't available when I went to pick it up. In this case, even after Uhaul called me and we worked out a pick-up day and time a few days earlier. I realise coordinating a fleet can be difficult... but I never did receive the call from the local dealer 24hrs prior to pick-up, that the uhaul customer service rep said would happen. The local rep was surprised when I showed up for the rental... as if he wasn't expecting me. I had moved the original booking date up one day...and maybe this created the second problem. (but not the first problem of the car dolly not being available in my city).Raymond P.
Moving Truck Rental in Portage La Prairie, MB at Diamond D Auto Sales
(U-Haul Neighborhood Dealer)
Portage La Prairie, MB R1N3G3
(Hwy 1A West at Drive in Road)
Services at this Location:
- Mon-Fri: 8 am - 5 pm
- Sat: 9 am - 5 pm
- Sun: Closed
- 24 hour customer return
One-Way and In-Town Local Rentals in Portage La Prairie, MB R1N3G3
U-Haul has the largest selection of in-town and one-way trucks and trailers available in your area. U-Haul offers an easy moving process when you rent a truck or trailer, which include: cargo and enclosed trailers, utility trailers, car trailers and motorcycle trailers. Combine your moving efforts by renting a truck and a trailer from U-Haul today.
Additional Services at this Location
- 3.0 Average Customer Rating
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Have the address more clear, drove around trying to find it because an map app takes you to a wrong locationKyle B.
I had to drive an hour and a half from Winnipeg to Portage la Prairie just to pick the truck up. Cost me more than $60 to drive it back, empty so I could load it. Customer who picked it up after me also had to drive from Winnipeg to Portage la Prairie to pick it up. No compensation for my time and money being a courier for your equipment. Truck was crap, no air conditioning, belts were squeeling. Passenger front suspension was sagged. Window crank was missing the knob. Customer service rep was polite, but needs to look at a map when assigning trucks to customers.Nicholas B.
We had a tire blow on the uhaul cause the inside tire was low on air and that means it wasn't checked before we had it. The uhaul was also dirty.Olivia D.
More focus on customer service.Gordon G.
Diamond Dave is a great guy! I'm so happy to be back in the Prairies!! Central Canada Sucks.mike D.
Fast courteous service and helped me hook up and unhook the trailer! Thanks so much for your help. Would definitely use this location again ????Lillan C.
Never went into the drop-off office - used the on-line drop off which was excellent and convenientLeila M.
The man at my pick-up location went above and beyond to help me out and answer my questions. He was very friendly.Reg F.
Due to some circumstances I was late to pick up rental trailer, so just because of it I had to do so many procedures online again. I think it's not matter when costumer pick up his already booked rental vehicle.Milap P.
I was phoned by u haul and told to change and drop off at this location because it was open and the other location in town was closed. Yet I got there and out was closed too. Feels like poor communication happened. Then I followed the guide to drop off myself and it wanted me to disconnect all chains on the trailer, but they were tightened on with a wrench and I had no tools in order to open the lock link and remove the chains, and there's no one around to talk with for help so I did everything else I could but had to leave the chains hooked on.Andrew D.
The customer service was excellent and very friendly. Made sure everything was hooked up correctly and we had all the information we needed.Ed G.
I went to the pick up location 2 days ahead to order a larger closed trailer. I was told the next day that a trailer was available about 2-3 hours farther away. I did not have time to do this. I was told there was a smaller one available at Diamond D. When I arrived for pick up there were only open trailers. I was moving furniture and it was raining. I explained to Diamond D that I was moving furniture and needed the cargo trailer. I was very disappointed at not receiving what I ordered and to be told nothing else to be done on the day of pick up and not when I ordered. If your trailers are not available, this should be stated right away. You should not ask clients to add 5-6 hours to a busy day. Telephone personnel could be more service oriented and less rude.Roberta J.
Not a thing, everything was great and went well.angela M.
The staff was fantastic! They were really personable and helped us with everything we needed!Darcey H.
Computer program for setting up rental agreement did not seem to be user friendly. Worker had extreme difficulty filling in info. It needs improvements. Took well over half an hr to process, yet I had prebooked by phone, and had received a phone call the day before rental as a reminder of the booking. Van was up to date with lots of power. Cab and inside van clean. Windshield had not been cleaned on outside.Ron S.
Open trailer had a significant amount of dirt and debris inside. Cleaned it out myself prior to loading and travel.Patrick P.
The staff at Diamond D Auto was very unfriendly at the and he was not willing to explain me the truck. I would rather go to the other Uhaul location in Portage.PAUL B.
Extremely helpful and friendly! I called when I had trouble with a tire in the US and couldn't get through to Uhaul roadside assistance, and he gave me other numbers to call, and asked me to call him back if I was unable to resolve my problem. I would highly recommend him, he went above and beyond the call of duty!!!Siobhan D.
Have more choice as to truck size.shellly M.
This location has other business associated with it which may effect customer service in some small ways. On the return of the rental, I was asked for a photo of the mileage and fuel gauge. I felt it should be their responsibility to check this, as well as look the equipment over while I waited to determine for his-self if the truck was indeed clean and swept out as required. The fact that I had to return to the truck for that photo put me off slightly.Doug Z.
Staff were friendly and very helpfulAmber R.
I was told there we no trailers in the size i requested 3 weeks earlier in all of winnipeg (3-4 locations). I was told this 3 days before my pickup time, and was told I would have to travel an hour west to portage la praire (this location) to pick up. I was not offered a discount or anything. If you know that there is no trailers my size that early, YOU need to bring it to a location for the customer, not have me drive 2 hours round trip to get a trailer that I was about to take on a 3 day trip already. That was added gas and strain on my car that I didn't need. The attendent there at first refused to help me attach the trailer, because he " couldn't leave the office" since he was the only one there. Thats fine, but if I had hurt my back or anything trying to get that trailer onto my hitch alone, you'd bet you'd have a lawsuit coming your way. On top of all this, the person running this location had no idea how to enter in my information (that somehow got lost even though I entered it in online before hand) and forgot to give me back my credit card after i finally got my trailer on the hitch. Extremely negative experience, in what should have been a 10-15 minute pick-up, put me behind on my move over an hour and a half.TREVOR M.
Only negative was that it doesn't show up on Google Maps, made it hard to find. When I called in for directions though the personnel were very helpful!Karen P.
Very friendly service, and quick.Glenn M.