Upon arrival for our reservation, no one was around. This is an automotive store, and one of their employees saw us waiting and helped us. He was very nice, but about 20 minutes into helping us, we saw the Uhaul worker that was supposed to have been there when we arrived. I was very disappointed that even though I made a reservation for a truck, furniture dollies, and moving blankets, that their system didn't receive it correctly. It had listed items I didn't add to the reservation. I'm not sure if it said I reserved dollies, but this location didn't have any available. This set us back 1.5 hours because I had to drive all over town to different Uhaul locations to get dollies. This location should have called ahead and asked if the one they sent me to had them, but they didn't. The automotive guy was very nice, and I think he helped as much as he could for not being a Uhaul employee. I would say the Uhaul end of this location was unprofessional. This setback led to more issues and more stress as we had to visit more locations to get the dollies we needed.
Jaici S
AutoPrada Inc
(U-Haul Neighborhood Dealer)
Services at this Location:
One-Way and In-Town® Rentals in Portland, OR 97212
U-Haul has the largest selection of in-town and one-way trucks and trailers available in your area. U-Haul offers an easy moving process when you rent a truck or trailer, which include: cargo and enclosed trailers, utility trailers, car trailers and motorcycle trailers. Combine your moving efforts by renting a truck and a trailer from U-Haul today.
Other U-Haul Services
Customer Reviews
- 4.0 Average Customer Rating
Let us know what you think.
Your valuable feedback will help us serve you better.
Vehicle was covered in bugs outside, every piece had damage, it was on E and I was told to bring it back with ¼ tank, we were offered a $16 gas credit but $30 wasn't enough to get to ¼ tank, the moving blanket seal was cut. The truck managed to do what I needed, but for the additional gas expense, mileage change, taxes fees etc. If I needed a truck once a month I might as well just have a payment for something I will own.
Adam SThe clerk was really cute and stylish. I can say that now that I am separated. lol
DAVID CI love being able to rent a U-Haul at the AutoPrada location. Friendly, Courteous, and Professional. thank you
SYDNEY BWell..my problem is upon returning the van Im sure my bank card got charged but did I receive a receipt or an email stating my charges and what balance I paid for..nothing of such ..oh but wait I got an email asking for to submit a review, questionnaire..well here it is ...I mean Ive never rented a vehicle and got no receipt statement of charges...on original contract upon renting oh I did get estimates of what charges could be up in the the hand corner...who does that
ANTHONY A