Autoprada was unable to honor the terms of the rental. 1) I chose to use the contactless rental option. Upon arriving, I went over to the truck area and began the process, when an autoprada employee interrupted me and insisted I come in and let them handle it in person. 2) I booked thru uhaul.com, and chose a rental time window of 12:30pm-8:30pm on Saturday, 5/30. However, the Autoprada employee informed me that they close at 6pm and cannot accept returns after 6pm. They gave me the option of returning the truck in the morning at no extra charge, but that did not work for me, as I have nowhere to park the truck overnight. When I said so, they offered the option of canceling the reservation and starting over at another rental location! When I expressed frustration, she told me I need to have a better attitude about the situation. I said, "Why would U-Haul provide an option of returning at 8:30pm when the local business cannot honor the agreement?" They did not like that question and was visibly annoyed. 3) I had to rush to get my move done and barely got the truck back in time. Moving was insanely stressful that day, as a result, and Autoprada is to blame.
Robert A
AutoPrada Inc
(U-Haul Neighborhood Dealer)
Services at this Location:
One-Way and In-Town® Rentals in Portland, OR 97212
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- 4.0 Average Customer Rating
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Easy, pleasant, and great staff at this location
David CGreat customer service!
Ronda JPick up was awesome! Drop off was way too easy. Thank you Portland staff for being so great.
John KGreat, friendly service. Very helpful!
Dave R