Moving Truck Rental in Portsmouth, VA at Morty Management Inc
(U-Haul Neighborhood Dealer)

189 reviews

3529 High St   Portsmouth, VA 23707

(757) 399-1506

Location Hours

  • Mon-Sun: 8 am - 6 pm

Services at this Location:

Contact Us

(757) 399-1506

3529 High St
Portsmouth, VA 23707

Services at this Location:

Location Hours

  • Mon-Sun: 8 am - 6 pm
Truck Rentals

One-Way and In-Town Local Rentals in Portsmouth, VA 23707

U-Haul has the largest selection of in-town and one-way trucks and trailers available in your area. U-Haul offers an easy moving process when you rent a truck or trailer, which include: cargo and enclosed trailers, utility trailers, car trailers and motorcycle trailers. Combine your moving efforts by renting a truck and a trailer from U-Haul today.

Additional Services at this Location

  • Moving Truck Icon
    Moving Trucks

    We have the largest selection of new trucks!

  • Trailer Icon
    Trailers & Towing

    Our cargo and utility trailers start at $14.95!

Customer Reviews

Average Customer Rating

189 reviews

Let us know what you think.
Your valuable feedback will help us serve you better.

Write a review
Rating:
5.0

Convenient

Mark N. 
Rating:
3.0

It was not where I requested and too far out the way.

Victor Robinson Y. 
Rating:
2.0

The location is a gas station and they do not have a system setup that's secure. All of thr check in is done on their cell phone. I would never rent from this location if I knew it was this in a dilapidated neighborhood. Never again

Lydia M. 
Rating:
5.0

Great food

sandra B. 
Rating:
1.0

I was charged twice for my transaction. Once for 120$ and a second time for 142$.

Britton H. 
Rating:
1.0

Truck had issues and smelled like smoke. Did not answer phone to help.

PHILIP F. 
Rating:
5.0

The truck pick up was great it was the, the location where the dollie was picked up the so call manager was very disrespectful for no reason at all , and even more arrogang l when he called asking about the return of the dollie, VERY POOR CUSTOMER SERVICE FROM THE RICHLAND UHAUL STORE, HE NEEDS TO BE FIRED CUSTOMERS ARE TO BE TREATED WITH THE HIGHEST RESPECT ,OBVIOUSLY HE WAS TRAINED ON HOW TO BE SARCASTIC .

Tomasenia G. 
Rating:
2.0

I waited 20 minutes while he tried to process someone else's rental on his phone.

LARRY H. 
Rating:
1.0

The man behind the counter had a toddler with him. Did not have a mask on and no protective glass/plastic for protection of customers. He was rude!! I asked him to put a mask on he said no. I am a high risk pregnancy which puts me in risk. After inspecting the truck the interior had trash, dirty floor boards and food crumbs in the seat!! Drove to my place and opened the back of truck expecting to see the dolly and blankets I paid for and there was nothing (usually the truck has it hanging with a seal). I called the location and again the rude man said it wasn't his problem he just rents the trucks. I inquired how am I going to be charged for something he doesn't have. Again, he stated not his problem to call customer service. I phoned customer service in which I had to go to an actual uhaul store further away to pick up utility dolly and blankets. When returning the truck I left it cleaner than when I got it and full tank of gas. Completed return online. When I went to turn the key in to the store same rude man with no mask and toddler were there. I handed him the keys and he said I need to give him proof of mileage and gas. I told him I submitted to uhaul because he refuses to wear a mask I didn't want to get too close to the counter. He said no I need to give it to him I told him to call customer service because it's not my job to do his job amd that's his problem. He told me to leave his store which I gladly did and will never do business there again. Not for gas, uhaul and whatever else they sell!! Uhaul needs to discontinue service with him as he is tarnishing their good name and experiences I have had previously with Uhaul.

Gillian P. 
Rating:
5.0

They got great food with great customer Service

erin M. 
Rating:
3.0

The location for drop off was five minutes from my house and in a store.

QUENDALE W. 
Rating:
5.0

Easy drop off, great service.

Richard T. 
Rating:
5.0

Great people

Christopher S. 
Rating:
4.0

Uhaul staff are in the gas station, were professional and the process was easy.

David B. 
Rating:
1.0

Location was changed one day before my rentL. Showed up an hr prior to pickup time (pickup 8am) as that what was provided in truckshare as an allowable thing, ended up waiting for someone to show up and give me the keys for two hours. Sort of ridiculous when im being charged 300$ to rent a truck. Very unhappy with u-haul, will not recommend to a friend.

Connor B. 
Rating:
1.0

This may have been the most frustrating experiences I've ever encountered with a rental service. After not being able to understand my question about insurance (I requested insurance during my online rental agreement and was asked again about insurance during checkout), I inadvertently declined the Safeway insurance option. After realizing this error and following the instruction in my email to return inside to put insurance on the vehicle, the clerk said there was nothing he could do and to call customer service. Then after being on the phone with customer service for a half an hour, after being transferred three times, customer service said there was nothing to be done because a half hour had passed! Then said if I wanted to return the truck I still be charged! Moving is already tough in and of itself, and U-Haul made it unnecessarily that much more difficult. I will look for other options should I ever need to rent a truck again.

Bryant T. 
Rating:
1.0

I got overcharged! I returned my uhaul the same day that I took it out, they ended up submitting that I returned it a day late. Very upset with the way my situation is handled.

Leonard N. 
Rating:
3.0

Sketchy area

Zachary P. 
Rating:
3.0

I didn't get a receipt

Olusola S. 
Rating:
1.0

Guy wouldn't inspect the vehicle as your paperwork stated, no equipment introduction, and just plain not willing to help other than the paperwork. Trailer marker light was popped out.

Jason R. 
Rating:
5.0

Best services

antonio H. 
Rating:
3.0

All was good.

Danny B. 
Rating:
5.0

Nothing more it was an excellent experience especially the online tools

Cora W. 
Rating:
2.0

Area was dirty and barely any room to park the truck. Using the app or website stinks. I shouldn't be responsible for taking pictures of the truck when I pick it up and return it. There should be a person onsite checking in and checking out the trucks. It was raining and I had to take several pictures in the rain and I got soaked. Ridiculous.

Heath S. 
Rating:
2.0

It wasn't a location it's just a gas station where you pick up the keys to the trucks.

marvarine C. 
No reviews have been submitted for this location.

Back
To Top