Our recent experience with U-Haul was not only disappointing—it was dangerous. The truck we rented suffered a tire blowout while driving at highway speeds, nearly causing us to lose control and flip the vehicle. Thankfully, no one was injured, but the situation could have ended very differently. It became clear after the incident that the vehicle had not been properly inspected or maintained, roadside assistance verified the alignment was not within manufacturer specifications and it was unsafe. The condition of the tires(both front tires were compromised) that failed showed signs of significant wear, which should have been addressed before the truck was rented out. This level of oversight is unacceptable for a company that places its customers on the road in heavy-duty vehicles. We contacted U-Haul immediately after the incident, but the response lacked any real concern for our safety. There was no effort to ensure we were okay or to take responsibility for the failure in vehicle maintenance. Renting from U-Haul should come with the basic expectation of road safety. Unfortunately, our trust in the brand has been severely damaged by this experience. I strongly urge U-Haul to improve their vehicle inspection protocols and prioritize customer safety over convenience. Keep in mind that a single oversight on any vehicle inspection can change a family’s life forever, word of advice be more detail oriented.
EDUARDO G
Budget Mini Storage Valley Road
(U-Haul Neighborhood Dealer)
Services at this Location:
One-Way and In-Town® Rentals in Prescott Valley, AZ 86314
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Drove from Arizona to Kentucky. New uhaul 20 foot truck . Lots of power and easy to drive.
STEVEN FFriendly staff
Brenda CNothing. The team at this location are very friendly and professional.
DEBRA AThey were friendly, helpful, available, and very communicative every step of the way. I will be using their services again in the near future.
DAVID E