On the positive side, the exchange was quick in that the staff member simply took the keys and told us we were done. On the less positive side, the staff were difficult to locate and then to identify and the paperwork was not submitted promptly, leading UHaul to initially claim we had failed to return the vehicle. I will go elsewhere in South Bend next time.
Matthew W
Coast to Coast Tires
(U-Haul Neighborhood Dealer)
Services at this Location:
One-Way and In-Town® Rentals in South Bend, IN 46613
U-Haul has the largest selection of in-town and one-way trucks and trailers available in your area. U-Haul offers an easy moving process when you rent a truck or trailer, which include: cargo and enclosed trailers, utility trailers, car trailers and motorcycle trailers. Combine your moving efforts by renting a truck and a trailer from U-Haul today.
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Customer Reviews
- 3.0 Average Customer Rating
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U-Haul did a great job. The location was terrible.
GAVIN HThe employee or owner was EXTREMELY rude. He took the key and refused to let me do the check in on the app. I should have just canceled then. The check in took twenty five minutes instead of the few it SHOULD have taken! He yelled at me every step of the way.The buisness is really small and VERY messy! The other employees kept bumping into me in the cramped building. If Enterprise wouldn't close at five PM I would have left and rented a pickup from them instead! I only needed to move two couches. WORST customer experience I have ever had! Will not EVER use this location again! If this is the only option I will just stop using Uhaul.
Isaac HNo pull out rail No ropes to hold down my items so they were sliding around Poor customer service no professionalism
MALIK LI was charged for fuel though I filled it to where it was when rented. I ended up paying an extra $70 because of it. That was pretty low and not good business.
Benjamin N