rex s. on 9/25/2016
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I called what I thought was a number for a location in north orem and was told the only equipment that was available was at the provo location, I drove past 2 other uhaul dealers that had trailers sitting on my way to provo, this was frustrating
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Richard H. on 9/21/2016
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Nice people
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TATIANA G. on 9/19/2016
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Super fast customer service. I do think the .69 per mile is in the pricey end, but I live twenty miles away, do the impact is higher for me.
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Jane B. on 9/19/2016
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the clerk helping with the return on the lot was very friendly and made the return very quick. thanks
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jerry v. on 9/17/2016
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Was only offered a two day one way rental from Provo, Utah to Pocatello, Idaho but only needed one day so had to pay for an extra day that was not needed. When I turned in the car carrier at Pocatello, Idaho was told that U-haul does have a 1 day rental but a contract was a contract so I was stuck with paying for two days.
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Andrew G. on 9/17/2016
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The female receptionist did a nice job and very very thourogh.
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Coral W. on 9/16/2016
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Very helpful.
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ART S. on 9/15/2016
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They were very helpful. They in unhooked the equipment, gave me my receipt and I was on my way in 10 minutes.
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Jacquelyn V. on 9/10/2016
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Please clean out the trucks. My truck was full of dog hair and I have a dog allergy! Also, I never received a contract. When I picked up the truck I waited for about 15 minutes because the computer would not pull up my contract. They then said they would email me a contract when they could get the computer to work. I never received an email from the people at the Provo location...so I never received my contract. However, the people behind the desk (general manager and Dan) were very polite and apologetic.
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AARON D. on 9/10/2016
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The transmission shift lever was nearly broken and you couldn't tell what gear you were in.
Also I can't understand how having the unit for only 24 hours and driving only 6 miles, my bill can be $103.10.
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bryan d. on 9/6/2016
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worked well with my return time.
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William G. on 9/5/2016
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educate more about equiptment.
trailer was too small for truck but when I went to go in business to see if they had longer one they had locked up and was gone.
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Stephen o. on 9/5/2016
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The cab smelled strongly of cigarette smoke, which made the drive very unpleasant.
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Stephen B. on 9/5/2016
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Overall, well done. I was treated professionally, and was able to check in and check out quickly. The price was fair and they were helpful and answered my questions. The truck worked well.
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Paul R. on 9/4/2016
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Stop advertising that renting a van is $19.95 - it's misleading. The final price of our 3-hour rental was over $50.
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Dennis H. on 9/4/2016
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You did good. The only suggestion is to clean the unit, and to shorten the chains used to connect to the truck
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JOEL C. on 9/3/2016
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The guys at this location were super helpful, fast, and a pleasure to work with. Thanks!!!
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Braxton C. on 9/3/2016
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Easy drop off nice helpful
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TIM D. on 9/3/2016
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The price you charge per millage is way to high. We paid $60.00 for millage and that was way more then the little truck we rented. Plus we only had it for 7 hrs. ??
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Dale S. on 8/31/2016
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Quick easy rental process enjoyed the experience
Truck was great driving, etc.
But a tip - the bumpyness of the ride always jiggles the left rear-view mirror out of place so you need to roll down the window (at least once per hour) and reach way out to try to adjust it correctly again while driving down the highway at 60 mile an hour steering with one hand and stretching out the other with wind blowing your arm making it difficult to do. It would be better to have an inside the truck switch that adjusts the two side mirrors like on many automobiles today to be safer for the driver.
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james m. on 8/30/2016
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Nothing. I loved the energy of the group during my visit. Please don't change a thing
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CARLOS G. on 8/30/2016
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Scam place ,paid for a day rent ,they told me to return truck at 9 30 and i pick truck at 530 pm have the truck only for 12 hrs , is not hourly rent supposed to 24 hrs ....
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Adam L. on 8/26/2016
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The guys at the desk got my mileage all wrong. They tried to charge me as if I drove 100 miles but I only drove 15 or less. Luckily they took my word for it. But not impressed. They should have told me to verify the mileage.
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Daniel A. on 8/24/2016
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It was great!
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kevin a. on 8/24/2016
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Have trailer available when reserved. Bad tire should have been taken care of before I showed up. They sent me to another location on University Avenue to pick up another trailer. When I got there, there was no one available to help me get the trailer. Went back to Columbia Lane and they changed out the tire so I could move. Disappointed in service.
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