The snow was not removed from the truck. There was close to a foot of snow left on the roof of it and I had to ask them to please clean the snow off the front so I could at least see out the front window. There was trash left in the back of the truck along with a hand truck that I did not request. Also, the fuel tank was not filled, it was only 2/3 of the way full. Lastly, I got a text message on the afternoon of the day I picked the truck up saying my reservation was being canceled because I didn't pick it up. I had picked it up and was packing the truck. The location just never completed the dispatch. I therefore did not get text message that allowed me to take and submit pictures of the truck when I picked it up. The amount of snow left on the roof was extremely dangerous (and illegal) and I ended up having to pay for someone else's fuel. I feel I deserve some type of compensation for the state this truck was in.
BRIAN B
Karma Kars Autosales
(U-Haul Neighborhood Dealer)
Services at this Location:
One-Way and In-Town® Rentals in Quakertown, PA 18951
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- 2.5 Average Customer Rating
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Location is a little tricky since it's right on 309. It's small and easy to miss. There's no indication that it's a Uhaul business, they just happen to be one of only 2 places in the area that had that trailer. The Uhaul check-in online process seems quite temperamental/broken. I was there for 45 minutes while the kinks were worked out. It was faster to do paper check-in. The app asked me for the same information 3 times, and had no indication that it was succeeding, and the checkin button took me to the wrong location. I had to keep handing my phone to the person and then she ultimately had to call Uhaul. Online check-in: 1 star of 5
Douglas H