U-Haul representative Ryan was extremely professional, courteous, helpful, and knowledgeable. Please give him a raise!
Cindy E
Duck In Deli #9
(U-Haul Neighborhood Dealer)
Services at this Location:
One-Way and In-Town® Rentals in Radford, VA 24141
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Customer Reviews
- 4.0 Average Customer Rating
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The first drop you told me to goto was back in Roanoak. An additional 3 hour round trip. I said no way I never agreed to that. I agreed to a place near Blacksburg. The found Radford as the closet. And you guys lied. The drop of was an hour and half out of the way. No one was there. Uhauls in a gravel parking lot. I picked up a screw in my tire from the parking lot because it was dirty. Uhaul drop off sucks !!!!! I had to go to Mr. Tire to get my tire repaired. Another 2 hours getting my tire fixed. There were open parking lots close to campus that I was told I couldnt use. You guys lied again. Example - Arbor Dr NE, Christiansburg, VA 24073 had 8 open spots and you guys screwed me and sent me to Radford.
DANIEL HI arrived at 6. The UHaul rep was supposed to be there until 6:30. The person who worked at the store said he left at 5. I can only assume he knew I was dropping off from the reservation. I picked the place so that I would turn over to a person and *not* have to use your app. That is becaise your app needs a lot of improvement. First off, it relies on me having cellular coverage. This place has very poor coverage. Once I had it downloaded, I then spent the next 30 minutes trying to get it to work. It reset and made me take all the pictures all over again. Every time I thought I was done, I had to go back again. The whole point choosing this site was to turn over to one of your reps. If your staff aren't going to stay, then you need to change the hours on this drop off site. I wouldn't have picked it if I had known they would leave early. I turned down taking it to other sites for drop off because I thought I would meet an actual person. If I was going to be stuck using your app, I could have chosen a place that got me a discount like Christiansburg.
DANIEL RIt was a mom and pop convenience store and gas station. No special desk for u-haul transactions.
Matthew FRadford did a great job. The original rental location at 55 Merrimac Rd., Blacksburg, VA 24060 needs to be looked at seriously because they have always created problems for us when renting from them. Equipment isn't ready; keys are not left where they are meant to be; office has no one there during business hours. These are just some of the issues we have had with this previous location before. Someone from Uhaul needs to do an audit of that location and either get them squared away or remove their franchise because it is awful.
Khris B