Personnel at Radford were unprofessional and disrespectful. Trash was left in truck creating a foul odor. Requested items were not provided. Stay away. Will never return and advise others to stay away.
JOHN T
Quality Inn
(U-Haul Neighborhood Dealer)
Services at this Location:
One-Way and In-Town® Rentals in Radford, VA 24141
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Customer Reviews
- 4.0 Average Customer Rating
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Have the reserved equipment available by deadline. There were TWO 10’ trucks available when I got there 30 minutes before my pickup time (this was after my pickup time pushed back by 2 and half hours)
KATHERINE DFirst off, I had rented from a different location (Christiansburg) originally because that was much closer to where I was going to be all day. When they called me on Sunday July 20th to tell me that my reservation was changed to Radford, they hung up as soon as the call came to my phone without leaving a voicemail (I have call screening to block spam so I never had a chance to pick up the phone). Upon picking up my trailer, this location did not have the proper 4pin to 7pin adapter to hook up the brake lights. The attendant told us to go to the truck stop up the road to buy one ourselves, and they didn’t even have the part. Had to drive 11 miles to Lowe’s with no brake lights to buy the part myself. Got lucky there were no cops out to pull me over. Would not recommend this location, but again I didn’t even choose it to begin with.
Adam PWhen we paid to pick up truck, it was $87. The receipt that we got later Saturday after returning the truck was 104. We picked up at 12:30, returned about 3:15. The clerk never mentioned any extra charges.
SHARON SIt’s not the location fault UHaul changed pickup location It was easy to get in and out of….
Scott S