We had a terrible experience. I don't think it was all the locations fault primarily. I set up a reservation for a location in Upland, received a confirmation and spoke to the rep 2 days prior. The day of we were told the reservation was not there and they sent us to multiple places to "try and find" a truck. When we finally got a truck it had no gas, check engine light on and was dirty as well. We then had to actually get a truck from a location much further resulting in additional charges in mileage. All in all this was a terrible experience with terrible assistance from Uhaul. The location is only responsible in my opinion for the truck itself but not the lack of reservation details. Feel free to contact me with any details you may need additionally.
CESAR C
Trojan Storage Of Rancho Cucamonga
(U-Haul Neighborhood Dealer)
Services at this Location:
One-Way and In-Town® Rentals in Rancho Cucamonga, CA 91730
U-Haul has the largest selection of in-town and one-way trucks and trailers available in your area. U-Haul offers an easy moving process when you rent a truck or trailer, which include: cargo and enclosed trailers, utility trailers, car trailers and motorcycle trailers. Combine your moving efforts by renting a truck and a trailer from U-Haul today.
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Customer Reviews
- 4.5 Average Customer Rating
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Everything was perfect.
Hector SThe vehicle was dirty, had sunflower seeds that had been eaten all over the cabin.
Michael WMy lock box information was not provided. I had to sit and wait for an hour just to access keys. I had to call customer support to help me. It was a huge convince and very late at night.
JASMINE QMichael was great and very helpful. I would definitely go back because of his customer service.
CHLOE T