I reserved a U-Haul trailer in Rapid City at the Deadwood Avenue address and was told sorry we rented that one out you will have to go to a different location in Box Elder then I get a text message with a complete different address I went to to pick it up the lady had no idea how to find the reservation I did or do the paperwork then we go to hook it up I ended up there was wood in the trailer and saw dust I ended up throwing it out and swept it out before I could use it. Then on Sunday when I left Rapid I made it to Kadoka and blew a tire where I sat from 12:46 to 5:40 waiting
Randy K
Suite Inn Rapid City
(U-Haul Neighborhood Dealer)
Services at this Location:
One-Way and In-Town® Rentals in Rapid City, SD 57701
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Customer Reviews
- 2.5 Average Customer Rating
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not sure all seemed ok
JAIME MLot was very rough and not easy to get into. No place to turn around really and unhook. I went in to return the equipment and they acted like they didn’t know what to do. So I had to come back to my car and chat Customer service after I took a video of the trailer and where we parked it.
KRISTIN JThe site did not have anyone available. It wasn't clear where to leave truck. Drop key box was at the building next door. Very confusing.
Dwight FThat was the worst experience I've ever had. Aside from it being a run down motel. There was only one exit. It took us almost 45 minutes to physically get my truck and trailer out of the crowded lot. The man was so unprofessional, when we finally dod figure out how to get me and the trailer out of the parking lot, he hooked up the chains all messed up, I had to remind him that I wanted to make sure the lights worked. Then to boot when I asked if I had the additional things I requested... he said no... but I can go to another uhaul place to get them. That's not what I paid for. I booked my apt way in advance, and just trying to get out of the sleezy motel parking lot had already set me behind. By far I think you need to check into more who you are handing those 3rd party licenses to cuz I was livid at every aspect of that.. you would have been too
Chassidy M