Easy to get to, people were nice. No one there who was knowledgeable on trailer hookup etc. when I stopped to pick up. It was during normal business hours. I had towed these trailers multiple times so no big deal. But that would not be true for lots of folks.
PHILIP P
America Hotel & Campground
(U-Haul Neighborhood Dealer)
Services at this Location:
One-Way and In-Town® Rentals in Rapid City, SD 57701
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Customer Reviews
- 4.0 Average Customer Rating
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Office staff needs more training. I ended up paying for travel insurance when I stated I did not want travel insurance. The gal indicated she could not fix the problem and sent me to the Deadwood Ave location to refund the travel insurance which was not possible since the contract had been executed. I returned to the location and pickup the trailer realizing I was not going to get a refund without wasting a lot more time.
MARK KThis location claims to be a 24-hour return, but think again. Parking for the van and trailer was not marked, and there were no garbage cans to help with clean-up, but the kicker was the drop box for the keys. They had the key slot taped over with a note stating "out of order." How can a locked metal box be out of order? Where were the instructions on what to do with the keys if I couldn't use the only drop box? I called the 800-line and received permission to remove the tape and drop the key (making sure there wouldn't be some BS added charge). Moving is already a long and taxing process - this added stress didn't help at the end of the day.
SCOTT KTotal opposite of the pickup location. Everyone was super nice and asked if I had a good trip. I couldn't bear to tell them the nightmare I'd had. Drop off was fast and easy.
Jason MIt was good truck
Russell J