Great customer serviceThomas K.
Moving Truck Rental in Redmond, OR at Polar Bear Gas & Wash
(U-Haul Neighborhood Dealer)
One-Way and In-Town Local Rentals in Redmond, OR 97756
U-Haul has the largest selection of in-town and one-way trucks and trailers available in your area. U-Haul offers an easy moving process when you rent a truck or trailer, which include: cargo and enclosed trailers, utility trailers, car trailers and motorcycle trailers. Combine your moving efforts by renting a truck and a trailer from U-Haul today.
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- 4.0 Average Customer Rating
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Thank YouCory M.
The manager is very helpful and professionalHong Z.
Drop off was good.Thomas M.
Clean and well organized!chris P.
When my reservation was transferred to them the night before pick-up, I reached out to them because the reservation had been changed from 7AM to 8AM and that would mean I'd miss important appointments later in the morning. After hearing that, they volunteered to have someone available to meet me at 7AM. They did and the process went smoothly. Great customer service, clean van, and happy customer!RONALD MURRAY B.
Good serviceMario R.
The vehicle had not been cleaned. The employees ignored my presence acting as though they didn't see me in spite of eye contact until I finally just approached one. He acted like it - and I - was a bother. Not a typical U-Haul experience but not one I would want to repeat. Won't rent from them again.Arthur H.
Easy, fast drop off. THANK YOU!!Robert M.
Great customer service every time I rent from this location!!Julie B.
Customer service was awesome ..highly recommended himMicki M.
Work with the Customer. And stop the ripp off, and head games.When You make a contract with a Customer You are just as liable as They are to uphold it. Stop lying and ripping Them Off.CHARLES ARTHUR F.
Be knowledgeable of what the heck's going on !!!george M.
Wrong billing. Charges. Still on holdAnthony F.
I just had a HORRIBLE experience with U-Haul. I don't know if the issue had to do with a specific location or with people higher up the business ladder. I have used U-Haul in the past and never had an issue, but I will NEVER use U-Haul again. Read on if you are interested in the story... I picked my tow dolly up in Oregon and on my contact it stated that I was supposed to return it to my hometown in California. When I got home and went to return the dolly to the location WRITTEN ON MY CONTRACT, they said "sorry, you have to return the dolly to a different location". This other location is quite a ways away from where I live and I had to miss half a day of work AND pay my friend who's truck I was borrowing to help me get the thing returned. U-Haul changed the drop off location without letting me know or checking to see if that would work for me and it ended up costing me a lot of money in missed work and paying my friend with the truck. I spent over THREE hours on the phone with U-Haul "customer service" and they did absolutely nothing to help me out. I asked many times if they could please honor the contact that I agreed to when I picked up the dolly (return it to the location stated on the contract) or refund me for the dolly. U-Haul FORCED me to return the dolly to a completely different location from what I had agreed to on my contact which I believe is completely unacceptable and extremely poor customer service/care. They did tell me that I could return it wherever I wanted, but I would be CHARGED an additional fee for a "wrong drop-off location". I am really disappointed by this and I think it is unfortunate that there are not many other moving companies out there. Please use caution when renting from U-Haul and I hope you can avoid a situation like mine.Joanah E.
MORE INFORMATION AND IFKARIN D.
The price was increased by $300 on an existing reservation. There was no means to complain. There is no waiting area. Employees are sketchy.WILLIAM M.
Inspect and clean truck before renting. Left front wheel hub leaking oil, otherwise good experience. Truck ran well and issuing location was helpful. I prefer talking to customer service not busy signal with long waits, or no response.DICK L.
Rented truck for 24 hrs on 3/27 Pick up at 9am return at 8am 3/28. Staff at pick up wasnot knowledgeable about rental of truck. Took forty five minutes to acquire truck. I was told that I was supposed to â€œpick upâ€ from my phone because I had reserved it from my phone. Website was glitchy and I had to log in several times after getting kicked off. I followed all prompts as best I could until it said â€œyou may close browser.â€ Finally the guy said here's the key. I had rented truck earlier in week for 2 days with no issue. Was called at 11 after having truck for 1 hour and was told I was late asked if I was going to still pick up the truck. Told them I was actually driving the truck. Then was called at 3:22 and asked me to return truck at 3:30 because they had rented the truck to someone else. I was still using truck. I returned truck promptly/ASAP at 3:38. Was charged full price for use of truck even though I was made to return truck early because of their mistake. I will not be using this company again. They made $210 off me this week and I didn't get full use of the truck. Unprofessional at pick up and unprofessional asking me to bring it back. When I tried to tell them what happened at pick up I was told they were the â€newâ€ owners and they don't own the trucks they just rented it out. I had no issue with the truck. The truck was great. My issue was with unprofessional service.BRANDI S.
Customer rep was of no help in getting my car off the hauler.Lisa L.
There was almost no parking places. I had secured the reservation with the owner who assured me that there would be a real person there to help us get the truck. We arrived about 5 minutes early. The check in attendant was very rude. He asked my husband to do the online check in before he would even talk to us. However, when we returned the truck, the same man was there and was in a much better mood. Nothing against this location but Uhaul in general has been a stressful experience. I've had three reservations canceled without notice and with no assistance to get a new reservation. Moving is hard to coordinate. The Uhaul "traffic" and the Uhaul rental locations need to communicate more efficiently to avoid the confusion, cancellations and huge stress.Lawain C.
make sure everything on the rental works before renting out.jacob C.
It was not swept out the inside was not vacuumed, and we had to buy a new windshield wiperKim S.
These folks were competent and professional.Joel P.