I got charged $18 fuel charge. I specifically took a picture before I left shoeing the tank was not at 1/2 full as reported and I returned the truck in the same amount. I need a $18 refund.
RICARDO R
Marymoor Self Storage
(U-Haul Neighborhood Dealer)
Services at this Location:
One-Way and In-Town® Rentals in Redmond, WA 98052
U-Haul has the largest selection of in-town and one-way trucks and trailers available in your area. U-Haul offers an easy moving process when you rent a truck or trailer, which include: cargo and enclosed trailers, utility trailers, car trailers and motorcycle trailers. Combine your moving efforts by renting a truck and a trailer from U-Haul today.
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Customer Reviews
- 3.5 Average Customer Rating
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Could not explain the itemized charges and advised to work it out with Uhall. The price changed from reservation!! Everything is confusing with uhall process
MOHAMED EI had an extremely disappointing experience at this U-Haul facility and will not be returning. On Friday, June 13th, I arrived for my scheduled pick-up at 3:00 PM which was working hours of the facility, but to my surprise, the store was closed. I had to wait outside for 30 minutes before someone finally arrived to open the door. When the associate eventually showed up, he was not only late but also extremely rude and unprofessional in his demeanor. After receiving the keys and checking the vehicle, I had a question about the rental. However, when I returned to the store, I found it locked again, with no one available to assist me during working hours. This left me in a difficult situation, and I had to contact customer care to get my issue resolved. The entire process was incredibly frustrating and unprofessional. Overall, the lack of punctuality, the rude behavior of the staff, and the absence of assistance when needed made this a very negative experience. I would strongly advise against using this facility, as it does not meet the basic standards of customer service.
GIRISH KThe lady that helped me went above and beyond to take care of me. I will say NOT all U-Haul rental places are the same. This lady definitely know how to provide great customer service.
LEILA NI wish I checked the fuel before and after the ride. For charging 4 gallons per 5 miles sounds suspicious
VALERIY D