This was the worst experience with U-haul I've ever had. I have rented several vehicles with U-haul in the past. I've always gone to an actual U-haul location & had a great experience. This time U-haul called me & said my requested store didn't have the truck size I requested to I would pick it up at a different location. This was a Postal Annex, mailbox store. I had placed my reservation online & requested 2 wardrobe boxes for $10 each & was told by the representative on the phone that I could get more when I picked up the truck. I also requested the standard 2 dozen moving blankets. This guy said he had 3 wardrobe boxes and 6 blankets. I said that I had placed the order & requested more & he just said that's all I've got. He literally said that's U-haul's fault. The wardrobe boxes he had I had to purchase for $25 each, so now I have the huge boxes that I don't need, instead of in the past where I rented them for $10 & didn't have to deal with them afterwards. The 6 blankets he gave me were ratty & had holes in them so not very effective for wrapping furniture. All around the worst experience in renting a truck ever. I would recommend someone avoid this place!
JENNIFER C
Postal Annex RB Inc
(U-Haul Neighborhood Dealer)
Services at this Location:
One-Way and In-Town® Rentals in Redondo Beach, CA 90277
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- 4.5 Average Customer Rating
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The trucks need to be cleaned, thankfully I had Clorox wipes with me.
James CSet up a proper key dropbox. Thanks!
CHARLES CThe windshield was very dirty and the windshield wipers did not work well
Pejman TI reserved the van in the early afternoon and scheduled a pick up at 9:00am then got a call that evening the van would not be available until 12:00. In the end no big deal as I was not on a tight schedule. I assume that whoever had the van was running over. I should note, the call I got was from someone other than the rental facility and it was flagged by my phone as a possible scammer!
PAUL W