Office lady was very rude. The day after i got my uhaul i noticed my card was charged more than double and was told ita not thier problem. Ill never use uhaul againSarah A.
Moving Truck Rental in Reno, NV at Emigrant Storage
(U-Haul Neighborhood Dealer)
One-Way and In-Town Local Rentals in Reno, NV 89502
U-Haul has the largest selection of in-town and one-way trucks and trailers available in your area. U-Haul offers an easy moving process when you rent a truck or trailer, which include: cargo and enclosed trailers, utility trailers, car trailers and motorcycle trailers. Combine your moving efforts by renting a truck and a trailer from U-Haul today.
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- 3.0 Average Customer Rating
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Better communication regarding pedestrian gate to get to officePaula M.
The truck was not maintained and the door broke, causing us to have to return the truck before we finished our move.Shaawn C.
Everything went very smooth,Robin was an excellent help.Richard P.
You don't have to improve this one. Very pleasant crew.Randy G.
Not a thing!!!Kathleen C.
Better description of the locations. The gated area made it hard to find. I did not realize is was an storage place was looking actual haul.. had horrible time trying to extend drop off time.. called 1800gouhaul 4x to hold 45 min to get hung up onPatty C.
We came in, rented a 10' truck. Ot was not clean or sanitized and stunk like a casino when the heater was turned on. After renting g and driving to load location we found there was no ramp on the truck.. an important conversation point Ibwoukd think, for a moving company.. do yiu need a ramp.. The entire reason we didn't use a relatives truck btw was so we would have ramp access... a few hrs later when we were do e, we attempted to put gas in only to watch it leak heavily from the bottom... horrible experience. Will never recommend this.location or this serviceAliea D.
This was a substitute truck, because U-haul failed to provide the vehicle that I had original reserved. Had I not initiated an inquiry the night before my reservation I would have driven 45 miles to discover there was no truck for me. Afterward I received an e-mail promising a $50 credit to my credit card and a $100 voucher. Neither has materialized.Dan M.
Despite me asking why he was not â€˜walking through â€˜ the vehicle he said â€œthat was already doneâ€ I've been running vehicles for over 30 years and that always was the last step before signing but I was only going to use it for a few hours return it the next day so I thought it harmless OK what can happen? well the nightmare came when I returned the car and they told me that I put 1100 miles on it when I put about 6 . I told them they must've made a mistake and to check it again because it was impossible . There response was â€œthe mileage doesn't lieâ€?!! so I can only assume they were accusing me of lying to them! Another strange incident was no fuel in the vehicle . Again that is not something I've experienced- it is always I take it half full & I will return it half full. I was only planning on using this vehicle to pick up items that did not fit in my car so whatever gas I would've put in, was going to exceed what I was going to absorb.. So why would I drive around and so I can return it empty like I got it and spend more money on miles? None of it makes any logical sense at all. What can you do to improve the next customer you ask ! insist that you both look at the miles (unless you're deceiving the customer on purpose.). I told them it is possible your worker did not log in The last trip and added it to me . that's the only thing I can think of ? Why would the guy not want me to see the odometer while there was two other people working there beside him ? it's kind of shady and something fishy is going on to say the least. I insisted for them to check their GPS and that would show that I am honest and telling the truth but they refused . My 6 mile (max) trip turned into The Nightmare on Longley Street!Joan R.
Very kind staff, office area was welcoming. Truck was clean and maintained well, brakes seemed newish. Keep up the great work! Thanks!Chris H.
Office people were kind. Truck cleasneiness was the worst of many rentals I've had. Not only were the outside windows dirty... the insRonald Z.
Wht is my bill still pending just don't know why u haul has it pending through the immigrant storageRichard H.
Overlapping the booking windows causes some unnecessary stress and is not indicated when making the bookingTraci T.
The attendant that is running this location didn't even hook up the trailer for us. He didn't come and see if we needed any help, we had to figure it out on our own. Good thing we have rented a trailer before and watched how they did it or else we would have been screwed. Definitely not coming back to this location.Felix M.
I wish I didn't have to rate the specific location because the man who helped me at the counter was extremely professional and helpful. However, my experience with UHaul was a complete nightmare. I called to set up a reservation for Saturday at the Moana store on Thursday, received a text late Friday night that due to a customer extension the truck was no longer available. The text gave the S Virginia address saying to give them a call and my reservation was moved there. So then I figured I could just pick up a truck at the local UHaul provider in Yerington, NV instead. Their website on Facebook said they were open, however, on arrival I found they were closed. So then I called the S Virginia store and sat on hold for 35 minutes before speaking with someone. When I spoke to the representative I told her I was driving an hour and a half to get the truck so I wanted to make sure they had one available. She assured me that she did, but upon arrival I was informed there were no available vehicles. The representative who helped at the S Virginia location then called scheduling to try and help me and they wanted me to drive to FERNLEY, which is 45 minutes back in the direction I had just come from.. just for me to drive another 45 min back to Reno and then another hour and a half back to Yerington? It was a no for me. Finally they told me they were able to get me a vehicle at the Longley Lane location. I made sure the associate who was helping at S Virginia called down there first before I wasted my time. Luckily, Longley had a truck and I was able to get in and out of there quickly and the man who helped me was nice! Then when I went to drop off the vehicle in Yerington UHaul doesn't even have the correct address for the store that services UHauls.. luckily I knew that was not the correct address.. but if I had not? I even called before dropping it off and confirmed with an associate over the phone that the location online was incorrect and that the correct location was closed on weekends so I just wanted to make sure it would go smoothly from there. She said everything had been corrected. But then I had to call again on Monday to have the dropoff location updated after the truck had already been sitting for a whole day because the original associate did not actually switch it.... Overall, this experience was ridiculous (to put it mildly). I gave this store 4 stars because my experience with the specific location on Longley was as expected, but if I could rate just UHaul there would be no stars.. horrible.tiffany R.
They were not honest with me!! They said the UHaul jad a bench seat, it did not. They said it had a ramp, and a dolly, it didnt. It was not easy to get to, and you didnt know where to go once you got there.Sharena J.
Danny was very helpful. U should pay her more money.thanksDavid B.
The location and office staff were all great. The mobile registration and check in was extremely poor experience. I was delayed half an hour. So I checked in on my mobile phone, the software requested I take a photo of my drivers license. Then the software told me the picture wasn't good enuf and couldn't be verified. I had already provided my drivers license the day before to the office clerk. Subsequently the software gave me the wrong four digit access code to the lock on the back of the truck. The office clerk then gave me another four digit code to try. Moving the wheels on the lock was extremely difficult. It was like they were stuck in place.Finally got the four digit code correct but the lock didn't want to open up. I jiggled the wheels a bit but to no avail. Finally one of the storage yard guys got it to open up. So in summary the mobile registration and check in was a disaster and very frustrating. Thankfully the office and yard staff were very helpful in getting me on my way. Next time maybe I rent a truck from HertzTim B.
It was a great customer experience. Staff was friendly and informative. Would use their service again.Paul C.
My reservation was not honored at the UHaul location booked online. We were sent to a second location several miles away. The vehicle was not ready at our pick up time (covered with frost, dirty, and gas tank not full). Other than that, the Emigrant Storage personnel were friendly and professional.Laura T.
Great service. Appreciate all the helpMicah C.
I put the correct amount of gasoline in the truck before I turned it in and dropped the keys off in the overnight drop. The next morning was called and told I didn't put gasoline in when I returned it and was going to be charged for it. Thankfully I had the receipt from the gas purchase and had also taken a picture of the gas gauge and odometer before I dropped the keys in the overnight box. Had to drive there to show them the photo and receipt to which the representative told me â€œwell siphoning is a problem at this locationâ€Joshua D.
The ladies in the office are always a pleasure to deal withWilliam C.
Check in and check out too way too long. No lines and still over 25 minutes coming and going.JASON B.