The location and office staff were all great. The mobile registration and check in was extremely poor experience. I was delayed half an hour. So I checked in on my mobile phone, the software requested I take a photo of my drivers license. Then the software told me the picture wasn't good enuf and couldn't be verified. I had already provided my drivers license the day before to the office clerk. Subsequently the software gave me the wrong four digit access code to the lock on the back of the truck. The office clerk then gave me another four digit code to try. Moving the wheels on the lock was extremely difficult. It was like they were stuck in place.Finally got the four digit code correct but the lock didn't want to open up. I jiggled the wheels a bit but to no avail. Finally one of the storage yard guys got it to open up. So in summary the mobile registration and check in was a disaster and very frustrating. Thankfully the office and yard staff were very helpful in getting me on my way. Next time maybe I rent a truck from Hertz
Moving Truck Rental in Reno, NV at Emigrant Storage
Moving to or from Reno, NV 89502? Get FREE truck rental rate quotes at Emigrant Storage.
Get FREE moving truck, pickup truck and cargo van rental quotes at Emigrant Storage
Pickups Small jobs
Cargo vans Small jobs
10' truck Studio to
1 Bedroom Apt.
15' truck 1 Bedroom Home
to 2 Bedroom Apt.
17' truck Home up to 2 bedrooms
20' truck 2 Bedroom Home
to 3 Bedroom Apt.
26' truck 3 Bedroom Home
to 4 Bedroom Home
Simply click on each moving truck shown above to view individual truck specs including: safety features, towing capacity, fuel economy and of course, the available space-per-truck size. Each rental truck is individually priced to help save you money, time and energy on your move to or from Reno, NV.
Cargo vans and pickup truck rentals in Reno, NV
U-Haul cargo van rentals and pickup trucks in Reno, NV are perfect for home improvement projects, deliveries and other small loads. Rent cargo vans or pickups to save money on local moving or deliveries. Cargo van and pickup truck rentals are popular with local business, college students and smaller housing moves in Reno, NV 89502. Our moving van rentals include air conditioning, rub rails to protect your belongings and come equipped with a hitch to tow a trailer rental.
- Interior rub rails in cargo vans
- Automatic transmission
- Air conditioning
- Gentle-Ride suspension
- Fuel-efficient V-8
- SRS/air bags
It was a great customer experience. Staff was friendly and informative. Would use their service again.
My reservation was not honored at the UHaul location booked online. We were sent to a second location several miles away. The vehicle was not ready at our pick up time (covered with frost, dirty, and gas tank not full). Other than that, the Emigrant Storage personnel were friendly and professional.
Great service. Appreciate all the help
I put the correct amount of gasoline in the truck before I turned it in and dropped the keys off in the overnight drop. The next morning was called and told I didnâ€™t put gasoline in when I returned it and was going to be charged for it. Thankfully I had the receipt from the gas purchase and had also taken a picture of the gas gauge and odometer before I dropped the keys in the overnight box. Had to drive there to show them the photo and receipt to which the representative told me â€œwell siphoning is a problem at this locationâ€
The ladies in the office are always a pleasure to deal with
Check in and check out too way too long. No lines and still over 25 minutes coming and going.
Rude customer service
Easy drop off!
put signs out indicating exactly where the office is and how to access sight
I was told many different fees and it took to long to resolve the issues .then I return the unit an hour late and was charged a full day! That in its self was wrong .
The paper process went smoothly but then she she said the trailer was in the yard. This is not what U-haul does. They walk to trailer, hook & check the lights. They also have check tire pressure. We discovered low tire pressure while towing the vehicle. One tire had only 25 lbs & extremely hot.. Others 30 to 55. Fortunately we were able to get to a gas station and at lest put in 45lbs. in all tires.
Again, no improvement needed. Helpful, friendly and went over the top to help us. My husband left his ear phones in the vehicle and they found them and kept them for us. Tiffany called us during her lunch to let us know they had them. Wonderful experience.
Very nice facility. Recommend more Uhaul signage.
The girl who helped me was very helpful when Uhaul changed my reservation. And she even made phone calls to help me assure I would not be charged for the extra drop off fee due to Uhaul changing my reservation. Her name was Rosemary
Windows were dirty, cabin stunk like BO and two tires were "Very" low on air pressure
Staffs are nice here, but the entrance is hard to find and google will shows the wrong way to here,
Booked online at south Virginia street and was told I had to go to another location for truck. I lost an hour of my time doing this.
The staff didnâ€™t know how to operate the system even enough to check out a trailer with a reservation. It took them 45 minutes to figure out where the paperwork was and what needed to be done. The trailer had trash in it we had no help finding it or hooking it up they did no inspection and it was the same upon returning it. I hate to give poor reviews but this was ridiculous. And on top of it it was gated in and the lady inside was very stingy about opening it so I could get my truck out of the road. In short the staff there needs to be more thoroughly trained. I use uhaul often and I know their system is simple and straightforward for all to make life easier on every party involved and thatâ€™s why the company has done so well over the years.
This was perfect for me as I was moving things from the storage area to a residence. It was centrally located and didn't need to pay for extra miles just getting the truck to and from rental location. My BEST experience with UHaul in over a year! Good job!
My pick up location was changed twice. Very annoying!
Ask what it will be used for. I rented it to move a UTV and the rear door was not wide enough. I couldn't use the trailer had to load it in my truck (big problem). If you advertise a 6' wide trailer it needs to be clear that the rear door is only 5'.
Slow, asked me to hook up the trailer, walked away and did not open gate so I could leave, no intercom at either gate location, Wouldn't recommend this location, others in Reno/Sparks are good!
You can do nothing to improve.... it was excellent from the beginning to the end. Great company and great service and employees
Friendly worry free service! Made things very easy!