I waited over 30 minutes and only one person was a head of me. Christian made no effort at all to go faster even as the line grew to the door. Horrible customer service.Casey K.
Moving Truck Rental in Reno, NV at U-Haul Storage at Virginia St
Reno, NV 89502
Services at this Location:
- Mon-Thur: 7 am - 7 pm
- Fri: 7 am - 8 pm
- Sat: 7 am - 7 pm
- Sun: 9 am - 5 pm
- Free towing inspection
- Propane pay at pump
- 24 hour customer return
One-Way and In-Town Local Rentals in Reno, NV 89502
U-Haul has the largest selection of in-town and one-way trucks and trailers available in your area. U-Haul offers an easy moving process when you rent a truck or trailer, which include: cargo and enclosed trailers, utility trailers, car trailers and motorcycle trailers. Combine your moving efforts by renting a truck and a trailer from U-Haul today.
Additional Services at this Location
We have the largest selection of new trucks!
Our cargo and utility trailers start at $14.95!
We ship across town or accross the world!
We sell hundreds of products to make moving easier!
U-Haul is North America's #1 hitch installer!
Propane service delivered straight to your door!
- 4.0 Average Customer Rating
Let us know what you think.
Your valuable feedback will help us serve you better.
The mileage on the vehicle at check-out was not accurate. They did not update it from last rental. I ended up paying for about 30 extra miles.Eric V.
Excellent customer service. Easy process and well organized. Nice facility. Return took all of 5 minutes. Followed up shortly with a close out receipt by email. No waiting in line or wasted time. Best return experience ever.SUZANNE A.
The online return is a NIGHTMARE to use. It took an hour to process the return using the online return.Theresa B.
The site only had one employee working. There were far to many customers for one employee. Need more staff on hand.Matthew H.
Very helpful, great customer service.Anthony J.
There was only one person servicing the location (at least that's how it appeared), and the poor girl was running in and out of the store managing the lot and the store with a long line of customers waiting. It appeared that there should be more staff. Online check-in and check-out made things smooth for me.Steven S.
Had to run all over town to get trailer because apparently reservations made on your app aren't real? GM at Oddie was worthless, blamed it on your confirmation/travel center. Employee at this location was too busy flirting and chatting with some rando to even get out of the driveway or help customers. Wont use uhaul again. Trash equipmentCHRISTOPHER SCOT R.
I reserved a trailer at the Oddie location and it was not available when I arrived. I was sent to the Virginia location where they had a smaller trailer. The girl there was very helpful. The Oddie location seemed very unorganized and not as efficient.RONALD EUGENE B.
Fix your internet problemsMichael J.
You were great. Thank youALEJANDRO F.
Short staff but was very efficient and professional.MICHELLE JOANN P.
Nothing in particularMICHAEL DALE A.
I reserved a 5x8 trailer. I get there and the girl who was extremely rude tells me the one outside is not for me and they don't have another one. She was not helpful I had to ask her to find me one. I had to go to Mona to get the one I wanted. The guy there was rude as well. Fuck those people and this company. It's a joke! Never will use againGerald J.
Christian was the most helpful and efficient person I have ever encountered renting a Uhaul. I was in and out with no hassle. He knows what he's doing! Thanks Christian!JACKIE L.
excelent - brand new - the best posable ! ! !PETER KENNETH S.
Christian was the person who helped me and was friendly and got me into my truck within 10 minutes. He checked me back in when I returned the truck and I was in and out within 10 minutes. I have used this location before and have never had any problems. I will continue to use this location.Linda R.
I reserved a 10' truck with dolly. Drove it to my home to pick up stuff, and no dolly was in the truck. Even worse, the truck leaked a large amount of oil (2' by 2') onto my driveway, staining it. I crawl under the truck and oil filter is loose. I turn it at least a half turn to hand tighten it, then use a filter wrench to tighten it further. That stopped the leak. I get back to the u-haul office and they were wondering which truck had the massive leak, as there were leaks on their parking lot. I'm about to sell my home, and now have a large oil leak on the driveway. The manager said he could only give me a $20 discount because I used the vehicle. I said fixing the stain on my driveway was going to cost a lot more than $20 and it was his defective vehicle that caused damage to my property. He still would not give any further discount. Extremely disappointed in the customer service response to their defective vehicle that damaged my property.J Robert S.
One checker on a holiday weekend 19 people in line AWFUL WEEN YOU HAVE A RIDE WAITING SINCE YOU CANT DRIVE A CAR ABD A TRUCK ALPINE storage was greatWendy V.
Great Job !Craig G.
Be sure the truck is fully maintained and ready to hit the road. Windshield fluid was not filled or working. It would be nice if the trucks had adjustable pedals since not all of us are tall. And posted height should match what the person at this location told me.Dale Y.
Great customer service! Fast, friendly, & very helpful.Sylvia S.
Trailer was not clean. previous user had spilled gasoline and motor oil on floor and walls. there was also broken glass on the floor. I had to clean trailer to eliminate oil and gasoline smell, and glass prior to beginning loading. No moving blankets available at site. Moving pallet not available. front drivers side trailer tire had no tread. was way past the wear bars in the tread. it did last the 420 mile trip which was fortunate.Randall H.
We needed to move our p/u a day earlier. After talking with Anna on the phone, she obtained a cargo van for us (same day) instead of our trailer. When we arrived it was only then that she said that a cargo van can't go one way. (She should have reviewed our order for this earlier, when we were on the phone!!!). So, now back to the trailer. We were physically there, She said no trailers were available for that (one day) earlier pick up, and everything in the parking lot was rented. As we were leaving, I noted to my husband that there was a trailer of the exact size we had ordered in their parking lot, and it had a large dent in the left passenger wheel, but it was still operable. I told him to check it out, and if that's the trailer that they give him tomorrow, then we will know that indeed, it COULD have been picked up a day earlier, Sure enough, he showed up the next day, and they gave him the trailer with the dented wheel....that sat on the lot....all night long.....that we could have had the day before......Robert C.
The truck had a faulty air conditioner. Was a hot ride across Nevada!Norman A.