Truck was average nothing special it worked fine. The issue is that I booked for a mobile pickup at 9 am. since the office opens at 10 and I booked a condo elevator for 10. So I tried the mobile pickup. I got there at 9 and the app says their is missing equipment and to call the 1-800 number. They could not do anything but tell me to either wait or try another location. No help. So I have to wait and decided to go thr the coffee shop. The office opens and the key was not placed in the lock box for me to retrieve. Office manager gives no apology no excuse just a shrug. And even claimed I was late for picking up before realizing the key was missing. It was a waste of my time and now I have to rush from Richmond Hill to downtown Toronto to make my booking. Anyone who knows Toronto knows the headache of a traffic jam the DVP is. So I won't be using this location again.
Daniel W
Rust Check
(U-Haul Neighborhood Dealer)
Services at this Location:
One-Way and In-Town® Rentals in Richmond Hill, ON L4C1J2
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Customer Reviews
- 4.0 Average Customer Rating
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Truck had "Service Air Bag" message.
HERMAN LVan was generally clean, just the windshield had a lot of dead bugs.
AKIL RFast, clean, cordial.
Carla TThe preson who handle my case, at the store, was professional, helpful, and supporting.
Mason B