1st issue. I called U-Haul and extended the rental for two days. However, the location where I returned the trailer was not notified. When I called U-Haul the operator I initially stated I didn’t extend it. Then she said I only extended it for one day. Not true and she contraindicated herself. 2nd issue. The return location was 18 miles away, one way. There were other locations much closer. So I spent 10 dollars in gas to turn it in when I could have spent half that turning it in at a closer location. SO…I want credit for the extra day.
hershel g
Gibson Resale
(U-Haul Neighborhood Dealer)
Services at this Location:
One-Way and In-Town® Rentals in Richmond, KY 40475
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Customer Reviews
- 4.5 Average Customer Rating
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The entire process from pickup to drop off was amazing, so easy. U Haul makes it easy and efficient.
Larry PThe lady working the counter was super nice, the truck was clean & ran just fine.
Vanessa PThe trailer from this location was not remotely near safe and roadworthy condition. Representative spent our interaction talking to another customer/friend(?) about how overworked they are. It was unprofessional all around, which is typical of Richmond. I ended up losing most of a day travel as the nearest trailer to exchange was over an hour away.
Justin LClean the vehicle interior.
ERNEST B