Employee had little to no idea how to manage the process. Even though I had reserved the trailer through the app, and I declined insurance, he charged me for the insurance. When I told him I didn’t want the insurance he didn’t know what to do. Finally he called corporate and a woman on the other end of the phone told me I would get the charge for the insurance credited back to my card. But that never happened. The employee also had no idea how to hook up the trailer and didn’t even know why trailers had wiring harnesses.
Anthony M
Azalea Wireless
(U-Haul Neighborhood Dealer)
Services at this Location:
One-Way and In-Town® Rentals in Richmond, VA 23227
U-Haul has the largest selection of in-town and one-way trucks and trailers available in your area. U-Haul offers an easy moving process when you rent a truck or trailer, which include: cargo and enclosed trailers, utility trailers, car trailers and motorcycle trailers. Combine your moving efforts by renting a truck and a trailer from U-Haul today.
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Customer Reviews
- 3.5 Average Customer Rating
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Mostafa is very professional and efficient. Thank you!
DAVID MSketchy area of town and I was afraid of being charged for nonsense as was reflected in several reviews of this location. Drop off by the app is the way to go, and take personal recordings in case they dispute the drop off.
CHRISTOPHER ABetter attitude, better communication
RA'KEISHA VTo have more clear instructions and signs. I was not sure where to drop off the truck and the person who checked me out was not very communicative.
DANIEL B