THIS WHOLE RENTAL EXPERIENCE WAS OVERWHELMINGLY DISAPOINTMENTING AND FRUSTRATING. I HAD BOOKED THE TIME AND DATE THE DAY BEFORE AT YOUR LORNE/RODNEY LOCATION TO RENT A 20FT TRUCK. I HAD REQUESTED THE TRUCK FOR 10:00-11:00AM.I EXPLAINED THAT I WAS DRIVING FROM ORANGEVILLE APPROX 3HRS. IT WAS HARD TO UNDERSTAND THE MAN I WAS BOOKING WITH. I HAD TO KEEP CORRECTING HIM. HE QUOTED ME HIGHER THEN THE QUOTE I GOT FROM THE ORANGEVILLE LOCATION. I EVEN CALLED BACK A SECOND TIME AND REVIEWED DETAILS. I WAS VERY CONCERNED ABOUT ARRIVING AFTER 3 HOURS AND NOT HAVING A TRUCK. I REPEATING THE TIME AND STRESSED THE TIME. I REPEATED THE TRUCK WILL BE THERE FOR 10:00. YES! WE ARRIVED AT THE LORNE LOCATION ABOUT 9:40. WE WERE NERVOUS WHEN WE ONLY SAW A COUPLE OF SMALL TRAILERS IN THE LOT. WE THOUGHT MAYBE HE HAD ANOTHER LOCATION TO HOUSE BIGGER TRUCKS A FEW MINUTES AWAY. I WALKED INTO BUILDING AND SAID MY NAME. THE MAN LOOKED SHOCKED. HE SAID I THOUGHT YOU WERE COMING FOR 12:00AM. IN MY HEAD, OMG! ARE YOU KIDDING! WE HAD 2 DIFFERENT TELEPHONE CALLS TO MAKE SURE ALL INSTRUCTIONS WERE MET. HE THEN SAID THE PERSON THAT RENTED WAS SUPPOSE TO BRING TRUCK BACK LAST NIGHT! WHICH IS IT I WAS TO PICK UP AT NOON OR IT'S SOMEONE ELSES FAULT. HE LAUGHINGLY TOLD US TO GO TO TIMMIES AND WAIT. REALLY! NEITHER SITUATIONS ARE HIS FAULT. AFTER MUCH FRUSTRATING CONVERSATION AND WITH THE KNOWLEDGE WE WERE NOW WAITING FROM 9:40AM UNTIL NOON TO HAVE THE TRUCK THAT WAS TO BE READY FOR 10:00AM. HE THEN TOLD US WE COULD GO TO RIDGETOWN . I ASKED WHERE THE LOCATION WAS. RESPONSE JUST THE OTHER SIDE OF RODNEY. I EXPRESSED MY OUTRAGE. THIS BACK AND FORTH AND WAITING FOR THE RETURN OF THE TRUCK WASTED AN HOUR. WE ENDED UP DRIVING 34KM BACK THE WAY WE CAME FROM TO PICK UP THE TRUCK WE RENTED IN LORNE. PAPER WORK WHICH SEEMED TO TAKE FOREVER. GO BACK FROM WHERE WE WERE ANOTHER 20KM TO OUR FINAL DESTINATION. THE TIME IS NOW JUST AFTER NOON. NOON! THE TIME WE THOUGHT WE WERE GOING TO BE FINISHED LOADING UP AND DRIVING HOME! WE FINALLY FINISHED LOADING AND NOW THE BACK DOOR TO TRUCK WILL NOT PULL DOWN. THE CABLE WAS UNRAVELED ON THE ONE SIDE. SPENT ALMOST 45 MIN TRYING TO FIX. CALLED LOCATION WHERE WE PICKED UP TRUCK TO BE TOLD CALL THIS NUMBER!!! YEAH! OKAY! NO RESPONSE! FINALLY GOT THE DOOR TO CLOSE. CABLE NOT COMPLETELY FIXED. LEFT APPROX 3:00. ARRIVED HOME 6:30. NOT IMPRESSED AT ALL. I ASKED BOTH LOCATIONS FOR COMPENSATION. LORNE LOCATION LAUGHED AND SAID SOMETIMES LATE SOMETIMES EARLY. HE SAID BASICALLY IT ALL WORKS OUT. HE WAS ACTUALLY GETTING FRUSTRATED WITH ME AND SAID NO SENSE KEEP REPEATING THE SITUATION. ALMOST LIKE HE WANTED ME TO GO AWAY I WAS BOTHERING HIM. 2ND LOCATION TOLD ME TO CALL THIS NUMBER AND WROTE IT ON THE CONTRACT . I SHOWED BOTH LOCATIONS UHAULS GUARANTEE AND THE RESPONSE BY BOTH WAS TO CONTACT UHAUL. THIS WAS THE WORST EXPERIENCE! EVER!
NANCY R
Ridgetown Shell
(U-Haul Neighborhood Dealer)
Services at this Location:
One-Way and In-Town® Rentals in Ridgetown, ON N0P2C0
U-Haul has the largest selection of in-town and one-way trucks and trailers available in your area. U-Haul offers an easy moving process when you rent a truck or trailer, which include: cargo and enclosed trailers, utility trailers, car trailers and motorcycle trailers. Combine your moving efforts by renting a truck and a trailer from U-Haul today.
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Customer Reviews
- 4.0 Average Customer Rating
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Excellent service. Very helpful
Elsa Noperator didn t bother to come out to look at the trailer or help to unhook just pointed out the window and said just put it someplace over there wasnt t clear as to whether my obligation was fulfilled or not
Thomas OGreat service , thank you!
Joanne HMy experience was one of friendliness and experience. This location was local with a good selection of available equipment.
Larry M