Customer service from this location was terrible. No one was available when I showed up for pickup. I had to call three times and finally got an employee. When I asked questions about the U-haul Dolley I was handed a brochure and told it was in the packet everything I needed to know (nothing about the dolley was in the packet). And i was never notified before the scheduled pick-up date to verify equipment was available. Also I was sent a link to my mobile device to send pictures of equipment to u-haul to verify equipments condition before it was in my possession, the link wouldn’t work, I told the employee and he sent the link again with the same result. I was the told just to take pictures with my phone and not to worry about the link, which was concerning considering those pictures were to cover me for incase of future problems. I told the employee I wasn’t comfortable doing this and I was told they couldn’t do anything about it because of the link not working right (nothing my fault) and was basically shoved out the door like I was being a inconvenience. 0/10 would not recommend ever dealing with this location again and like not to deal with U haul again simply because I felt like I was going to have extra charges after drop off due to problems I had no control over. Also, my drop off location was changed last minute, almost causing me to be late to drop off. I went out of my way and cleaned the inside and outside of the truck and tow dolley spotless. And left more gas in it than what was in it when I picked the vehicle up. I wish I had been treated the same, considering the amount of money, and care I gave U-hauls equipment, not to mention I checked the fluid levels and made sure the equipment was in condition to make the trip ahead of me, simply because I didn’t trust the u-haul location I picked the U-Haul up at or it’s employees.
Cade e
307 Auto LLC
(U-Haul Neighborhood Dealer)
Services at this Location:
One-Way and In-Town® Rentals in Riverton, WY 82501
U-Haul has the largest selection of in-town and one-way trucks and trailers available in your area. U-Haul offers an easy moving process when you rent a truck or trailer, which include: cargo and enclosed trailers, utility trailers, car trailers and motorcycle trailers. Combine your moving efforts by renting a truck and a trailer from U-Haul today.
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Customer Reviews
- 3.0 Average Customer Rating
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ADRIAN VHonestly, I've never had a bad experience here until now. I always do a pre-trip and the owner insisted the trailer had just been serviced after I noticed abnormal tire wear. And the tire wear turned into a flat and another destroyed tire, causing me thousands in lost income because I sat on the side of the road for 4.5 hours, missing my event that morning. I am still pissed!!! Mostly because it took an hour and a half to even dispatch someone, and she gave them the wrong info so that took even more time, another half hour of driving, when I explained the direction the service truck should take. She seemed more occupied with whatever was going on in the background than helping me with my problem. Three hours I waited on the side of the road for service that was 45 minutes away. Pathetic!!!!
Zachary CVery easy to park and turn in the van. Staff were very helpful.
ROSS EMake it so people don't have to run back and forth for pick up of truck.
Scott C