I had made a reservation to pick the trailer. pads and a furniture dolly up at 9am April 16th. I got to the location at 9 and the facility was closed. It didn't open until 10 (individual stated that he had notified U-Haul of the new hours on 3 occasions) which caused a delay in my plans. Additionally, they didn't have the furniture dolly I had reserved which, again, caused extra headache finding a dolly that I thought would be provided as requested in my initial reservation. Customer service at the U-Haul 1-800 number was rude and actually hung up on me. I took the trailer back on April 17th at 6pm and tried to do an on-line turn in with no luck. I then contacted the Customer Service Chat Line and again couldn't believe the rudeness of the individual I chatted with. I left the trailer and my copy of the contract agreement at the location and the turn-in was not processed until April 22nd, 5 days after I dropped the trailer off. Very dissatisfied with this experience.
Tim J.
Moving Truck Rental in Roanoke, AL at First Stop Title Pawn Inc
(U-Haul Neighborhood Dealer)
Contact Us
132 E Main StRoanoke, AL 36274
Services at this Location:
Location Hours
- Mon-Tue: 9 am - 5 pm
- Wed: 9 am - 12 pm
- Thur-Fri: 9 am - 5 pm
- Sat: 9 am - 12 pm
- Sun: Closed
- 24 hour customer return
One-Way and In-Town Local Rentals in Roanoke, AL 36274
U-Haul has the largest selection of in-town and one-way trucks and trailers available in your area. U-Haul offers an easy moving process when you rent a truck or trailer, which include: cargo and enclosed trailers, utility trailers, car trailers and motorcycle trailers. Combine your moving efforts by renting a truck and a trailer from U-Haul today.
Additional Services at this Location
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Moving Trucks
We have the largest selection of new trucks!
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Trailers & Towing
Our cargo and utility trailers start at $14.95!
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Moving Supplies
We sell hundreds of products to make moving easier!
Customer Reviews
- 4.0 Average Customer Rating
Let us know what you think.
Your valuable feedback will help us serve you better.
- Rating:
- 1.0
Release this location from any connection with U-Haul whatsoever. They are rude unprofessional and downright sorry. Accuse me of stealing a vehicle when at the end of the day it is parked on their lot, and being paid for. Yes, it was kept two extra days, but with an understanding that it was being paid for. I found out by a phone call screaming and threatening along with absurd accusations and even being told someone would pick me up and take me to their office and hold me (for random or hostage) until they were paid. Never again.
Chris C.- Rating:
- 3.0
I rented a tow dollie.when I reserved the dollie I told them what I pulling.the dollie was not wide enough.i could not move the van.i still paid the full price for the dollie.that dosent seem fair.i know its policy but I don't have money to just throw around..
DEBBIE M.- Rating:
- 5.0
No improvement needed, first stop in ronoake Alabama went above and beyond to help me. There a wonderful company pleasure doing business with, There a great asset to uhaul.
JOHN C.- Rating:
- 5.0
I used the computer app for my return.
tim P.- Rating:
- 5.0
Folks are Superb!!!
JAMES C.- Rating:
- 5.0
Convenient location!
Laurie P.- Rating:
- 4.0
Fast and easier than any place we've rented a trailer from
Priscilla B.- Rating:
- 5.0
Excellent service so polite. There the best, I'll recommend them to anyone. Thank you.
JOHN C.- Rating:
- 3.0
They made me bring the truck back, cost me another 98 miles. I also found the mobile return process very difficult to use , and the extra 20 dollar charge is unreasonably.
john B.- Rating:
- 1.0
Didn't get anything I requested and truck ran like crap and no equipment. Then charged for more miles at the end.
Jon M.- Rating:
- 3.0
was easy to drop off the trailer - they were closed because it was Sunday
Martin S.- Rating:
- 5.0
We'll go to them for whatever
William B.- Rating:
- 5.0
Staff were polite and helpful worked to get return back in timely manner
Jody F.- Rating:
- 5.0
Nothing, service was outstanding
Benjamin J.- Rating:
- 5.0
The staff was very friendly and helpful.
Lawrence C.- Rating:
- 5.0
Staff was courteous and I was able to get in get truck and out the door with little hassle
Jody F.- Rating:
- 5.0
Everything was provided in a first-class manner from the location in Roanoke Alabama.
John H.- Rating:
- 5.0
Very happy with this location. Will come back in the future and recommend to friends!
David N.- Rating:
- 5.0
Everything was Great!
Christopher D.- Rating:
- 5.0
5 stars
jody M.- Rating:
- 3.0
The reason I scored average was I was charged $10 for less than a gallon of gas. I consider that a rip-off
michael N.- Rating:
- 1.0
Able to answer questions when ask.... But the person that helped me seemed like other thing was important than trying to help with me
Robin C.- Rating:
- 5.0
Top notch
Christina R.- Rating:
- 5.0
The staff here are great to work with, made my dreaded moving experience a breeze, The entire group was so friendly.
freddy B.