After 2 calls from U-Haul verifying my pickup the last text message for address to pick up changed from my original pick up location (which was 1/2 mile from apartment) to Rochele which was a 25 minute drive plus tolls + Gas there and back!!! this is unacceptable I would like a refund for this of $50.00!!!! please respond
Frank P
Rochelle BP
(U-Haul Neighborhood Dealer)
Services at this Location:
One-Way and In-Town® Rentals in Rochelle, IL 61068
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Customer Reviews
- 4.0 Average Customer Rating
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Hours for the location had 6:30 am on the door and when I got there everything was still closed. A person didn't show up until after 7:00 am. I had people waiting around which was a huge inconvenience and postponed the move.
George JThe truck bed wasn't swept out when we received it. The car did not have a full tank of gas, and the attendant told us that it was "between 1/4 and 3/8" and we had to refill it to that amount. When we went to return the Uhaul, he had it filled between 1/4 and 3/8, but the attendant at the drop off location said that the fuel amount was recorded at a higher level and we had to reach that specific level to avoid refueling fees. The attendant at the Rochelle location also didn't know where the furniture dolly we ordered was. She said it was probably on one side of the building or the other. We couldn't find it and only found an appliance dolly lying in a pile of trash.
KELSEY WWe found empty liquor bottles under the seat pad in the truck. Didn’t want to get blamed for it.
Carolyn EHello, I wish I could give a better rating, but it is what it is. The truck was nice except for not quite ready when I turned it in in Florida within 10 minutes the whole interior including the floor was shampooed. It looked amazing. They didn’t have a furniture dolly, which was a major issue for us, but we Persevered. The light fell out of the tow dolly after it was fixed by roadside assistance. I fix it with duct tape lol
RICHARD O