Just ok. Could not find a drop off box. Finally someone came out to take my key.
DIANE P
Super 8
(U-Haul Neighborhood Dealer)
Services at this Location:
One-Way and In-Town® Rentals in Rochester, IN 46975
U-Haul has the largest selection of in-town and one-way trucks and trailers available in your area. U-Haul offers an easy moving process when you rent a truck or trailer, which include: cargo and enclosed trailers, utility trailers, car trailers and motorcycle trailers. Combine your moving efforts by renting a truck and a trailer from U-Haul today.
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Customer Reviews
- 3.5 Average Customer Rating
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Worst uhaul experience of our lives. Totally incapable people. The 6x12 pull trailer we rented had no jack, extremely heavy to lift to get on a hitch. (Then also struggled getting it off the hitch with no help). This a LAWSUIT WAITING TO HAPPEN had someone gotten hurt! You cannot continue to rent these trailers like this. The staff at the Rochester location does not know what they are doing. Terrible terrible experience.
VALERIE GTruck was dirty inside-mud on seats - mud 1/2” thick on the break pad. Smelled like smoke, asked if we could have something to clean it up with and got a blank stare, brought it back with more fuel than we got it with and was still charged 30.00 fuel surcharge and 7.50 for 2 gallons of gas. Refused to settle the billing at drop off - said they would do it later. This was a very bad representation of UHaul. We have never had such a bad experience with a rental.
Deborah MThey over charged us, checked it in late charged us for using more gas than we used
REGINA LI put 1/4 tank of gas extra and they charged me for gas saying it is less than when I got it. It was under 1/2 full when we got it, not at 3/4 tank like this paper says.
ERIN M